Customer Service Executive

We are now looking for passionate individuals to join our Customer Care Team. You will be at the forefront of serving our customers using the latest tools and technology. You will interact with our customers via voice call, text chats, emails and video calls.

It is a challenging and rewarding role. You will be part of our big family filled with young and energetic people. You will be equipped with the detailed product and campaign knowledge, and the skills to communicate effectively with our customers. You will contribute directly to the success of Mox by interacting and serving our customers.

This role is particularly attractive to those who wants to start their career in the virtual banking business. The Bank offers a progressive development plan for our Customer Care agents. For good performers, after serving in the team for 18-24mths, you will have the chance to rotate to other internal departments and extend your potential in full.

Please note that you’ll first be employed by our partner HKT for this position.

Responsibilities

· Attend to the incoming voice call, text chats and emails (frequently), focusing primarily on banking and wealth management products

· Introduce our add-on service to the customers, and encourage application and enrolment.

· Maintain a positive, empathetic and professional attitude toward customers at all times.

· Perform shift duties including weekends and public holidays.

· 5-day work per week (with extra allowance for those who can work 6 days a week)

Requirements

· Have a valid HKSI Type 1 license, qualified to carry out regulated activities in investment products

· At least 2 years’ work experience in the customer service team of any financial institution

· Positive mindset and can-do spirit, doesn’t mind going extra steps

· Get along with people well

· Good command of spoken and written Cantonese, English and Mandarin

· English and Chinese word processing