Associate, Volunteer Experience

Description

REPORTS TO: Manager, Volunteer Experience

STATUS: Non-Exempt 

LOCATION: On-Site - The Causeway Center

GRADE: 3

SALARY RANGE: $38,300 - $41,600

COMPANY OVERVIEW

Feeding Tampa Bay serves ten counties in West Central Florida and is a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400+ food pantry partners. 

But, we know food alone won’t solve hunger — that’s why we’re redefining what it means to feed our region. By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners and resources that nourish long-term stability. As a member of the Feeding America network, we will work to dismantle barriers for individuals, families and seniors across our area — because it’s possible.

POSITION SUMMARY

This is your opportunity to be the driving force to providing memorable, impactful volunteer experiences. In this position, the Volunteer Experience Coordinator will oversee all operations and warehouse volunteer activities, providing an excellent volunteer experience to support our mission of building people-focused solutions. This position is responsible for managing large groups of volunteers at The Causeway Center while collaborating across multiple departments to complete organizational goals. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Exemplifies the desired culture and philosophies of Feeding Tampa Bay
• Implements and organizes on-site warehousing volunteer activity while collaborating across multiple departments
• Facilitates an excellent volunteer experience for all by providing customer service, clear orientation, and celebration of volunteers’ work
• Communicates regularly with volunteers and community supporters. Understanding how we can best achieve our goals while giving them an impactful experience
• Utilizes the Waerlinx inventory management system to track all inventory moving through Volunteer Square, helping to maintain real-time data for seamless operations. 
• Safely operates forklifts (sit-down, stand-up, and reach lifts) to transport, rack, stack, and retrieve pallets. 
• Pays close attention to detail regarding inventory processes, ensuring accurate reporting of volunteer impact
• Utilizes Salesforce and the volunteer management system to assist with data collection, including entering volunteer information, donor information, and community supporter information while providing reports. 
• Works with key staff to turn volunteers into donors and donors into volunteers. 
• Maintains a positive customer relationship with volunteers, partner agencies, donors, guests, neighbors and colleagues while leading the team to provide excellent customer service across all these parties. 
• Helps with “all hands on deck” activities. 
• Exemplifies the desired culture and philosophies of Feeding Tampa Bay. Contributes to building a positive team spirit. 
• Willing to actively participate in mission-driven programs, such as food distribution initiatives and disaster relief operations as needed.
• Ability to work Tuesday-Saturday with flexibility for some nights and holidays. 
• Maintains a culture of Clean + Safe.
• May perform other duties as assigned.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

• Thrives in a dynamic, fast-paced environment and is dedicated to supporting FTB’s mission of eliminating hunger by treating all individuals with equity and respect.
• Ability to juggle multiple projects with attention to detail and accuracy while adhering to deadlines in a high-energy, fast-paced environment.
• This position is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Lifting up to 80lb will be required. 
• Experience in warehousing, forklift operation & logistics preferred, willingness to learn is required. 
• Experience working with inventory management systems preferred, willingness to learn required. 
• The candidate's schedule must be flexible with the ability to work some nights, weekends, and holidays.
• High School Diploma or General Education Degree (GED) preferred.
• Proficiency in MS Office and Google Suite preferred.
• Excellent oral, written and interpersonal communication skills, with high professionalism. 
• Experience managing large groups of volunteers is preferred.