Staff Systems Engineer - Federal - 3rd Shift

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Please Note:  This position will include supporting our US Federal Government Cloud Infrastructure.

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
 

As a Staff Systems Engineer on our SysEng OODP Operations team, you will help deliver 24x7 support for our Government Cloud infrastructure. 
 
The Federal SysEng OODP Operations Team has 3 shifts that provide 24x7 production support for our Big Data Government cloud infrastructure.  

Below are some highlights. 

• 4 Day work week (Wednesday to Saturday OR Sunday to Wednesday) 
• No on-call rotation 
• Shift Bonuses for 2nd and 3rd shifts 
• This is a 3rd Shift position with work hours from 11 pm - 10 am Pacific Time 

The Cloud Infrastructure Systems Engineering team at ServiceNow is looking for help to architect and build the server infrastructure and core services that allow our SaaS platform to run at scale and with high availability. We’re looking for a skilled systems developer who can help craft the technology and processes needed to sustain ServiceNow’s growth while gaining valuable experience in modern systems and software development.

What you get to do in this role:

• Write and maintain software-defined declarative infrastructure at scale.
• Deploy, scale, and manage containerized applications using Kubernetes, Docker, and other related tools.
• Strong understanding of traditional relational databases like MySQL or PostgreSQL. Ability to write queries, perform joins, and optimize basic SQL queries.
• Develop systems, web services, and automation tools that are thoroughly specified, documented, and testable.
• Build orchestration workflows by leveraging features of the ServiceNow platform.
• Research and implement new open-source and commercial tools, technologies and methodologies.
• Manage large scale infrastructure with code.
• Collaborate with peer teams who have built world-class networking and orchestration solutions.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 8+ years of related experience with a Bachelor's degree; or 6+ years and a Master's degree; or a PhD with 3+ years of experience; or equivalent experience.
• Can figure things out. You will have documentation and many peers to turn to for help, but your work will touch many interconnected systems and technologies - too many to rely solely on the knowledge of others. To succeed, you will need to investigate and discover on your own.
• Deep understanding of Kubernetes architecture, concepts, and operations 
• Experience working with VictoriaMetrics, Postgres, Redis, Prometheus, and Grafana
• You are very comfortable building and maintaining Linux-based systems through automated tooling such as (but not limited to) Terraform, Cobbler, Puppet, Ansible, etc.
• You are familiar with virtualization using both public and private cloud infrastructure technologies such as Microsoft Azure, Amazon EC2, VMware vSphere, etc.
• Enjoys designing, authoring, testing, and debugging code in a popular systems language such as Python, Go, Java, or Ruby. You should also have experience writing test specifications and understand the fundamentals of test automation.
• Has a working understanding of related infrastructure concepts such as IP networking, block and file storage, load-balancers, etc.
• Has a working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc.
• Excellent oral and written communication skills.
• High integrity, honesty and can uphold ServiceNow’s values.

While these are not ‘musts’, they are undoubtedly nice-to-haves:

• Full-time software development experience
• Relevant Azure, AWS or GCP certifications
• Deep experience with Terraform (any provider, but especially Azure)
• Familiarity with Cloudera Data Platform (CDP) and its ecosystem

GCS-23

For positions in the Bay Area, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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