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Mgr II, Product Sales

12/12/2025

The Product Sales Manager will drive sales by managing the sales floor and enhancing the customer experience. They will also lead and develop a cross-functional sales team while maintaining communication with product merchants.

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

About The Company

ABOUT DFS GROUP DFS Group is the world’s leading luxury travel retailer. Established in Hong Kong in 1960, DFS Group continues to be a pioneer in global luxury travel retail, offering its customers a carefully curated selection of exceptional products from over 750 of the most desired brands. Its network consists of 54 duty free stores located in 13 major global airports and 23 downtown Galleria locations on four continents, as well as affiliate and resort locations. The Group is privately held and majority owned by the world’s largest luxury conglomerate, Moët Hennessy Louis Vuitton (LVMH), alongside DFS co-founder and shareholder Robert Miller. DFS Group employs more than 5,000 people focused on creating inspiring omnichannel retail experiences for its customers and is headquartered in Hong Kong with offices in Australia, Cambodia, China, France, Indonesia, Italy, Japan, Macau, New Zealand, Singapore, United Arab Emirates, United States of America and Vietnam. ABOUT T GALLERIA BY DFS T Galleria by DFS is the ultimate evolution of the original travel retail concept pioneered by DFS Group. The first downtown store opened in 1968 in Hong Kong, followed shortly thereafter by Honolulu and eventually expanding to 23 locations all over the world. Today, T Galleria by DFS has a presence in the United States of America, as well as across Asia, Europe, Oceania and the South Pacific regions. Linked to the notion of travel through the use of T for the Traveler, the brand stands for what customers have come to expect: an expertly curated assortment of the world’s preferred luxury brands, exceptional retail environments, highly personalized services and unique experiences tailored to their specific needs as travelers. T Galleria by DFS enables travelers to realize their individual style, one journey at a time.

About the Role

What you'll be doing?

We are seeking an outgoing and assertive individual as our Product Sales Manager (PSM), who will be the primary conduit between the corporate merchant team and our customers. You will have the autonomy to manage, mentor, and develop a cross-functional sales team. You will own your brand/categories of business at store level to ensure all promotions, product training, and floor presentations are in place effectively, executing what needs to happen to drive sales today as well as for future growth.

Drive Sales

Manage your sales floor to ensure a high energy, positive floor experience for staff and customers
Effectively partner with the Platinum Services team to enhance the customer experience Team & Service Management
Review sales productivity and individual sales team member’s performance on a regular basis

People Development

Provide effective team leadership through open communication, training, coaching and active encouragement of the sales team to meet or exceed location sales targets
Lead, coach and train your team to ensure they are consistently growing in skills, confidence and effectiveness in their roles
Prepare and deliver performance appraisals providing relevant and specific feedback
Participate in recruitment and selection of your Team Leaders and sales staff as required

Product Management

Be the primary communication link between product merchants and internal stakeholders; prepare and participate in the bi-monthly Brand / Product conference calls
Maintain and enhance local brand relationships, while upholding confidentiality in sales and performance related information
Participate in the development and execution of merchandise strategy including promotions, seasonal buys, etc.

Ideal Candidate

Bachelor’s Degree in Management, Business or equivalent
2+ years’ retail store experience; leadership experience with sales and luxury merchandise a plus
Strong multi-dimensional leadership ability, enjoy working in a culturally diverse environment
Able to make sound decisions with relevant facts at hand, does not shy away from conflict
Good problem solving skills
Work independently and on weekends and outside of regular office hours, if required
Fluency in English and other languages as required by location

Key Skills

Sales ManagementTeam LeadershipCoachingTrainingPerformance AppraisalsRecruitmentProduct ManagementCustomer ExperienceProblem SolvingCommunicationMerchandise StrategySales ProductivityCultural DiversityDecision MakingLuxury MerchandiseOpen Communication