Assistant Branch Manager
12/12/2025
The Assistant Branch Manager assists the Branch Manager in overseeing the efficient operation of the facility and manages daily activities on the sales floor. Responsibilities include training employees, handling customer issues, and ensuring compliance with branch standards.
Working Hours
40 hours/week
Company Size
51-200 employees
Language
English
Visa Sponsorship
No
Description
The Assistant Branch Manager will assist the Branch Manager in overseeing the efficient operation of the facility and is responsible for daily, weekly, monthly tasks which include:
PRIMARY RESPONSIBILITIES:
- Manage the daily activity of the sales floor, cover counter sales, warehouse, and point of sale system
- Manage branch in absence of the Branch Manager
- Problem solving and conflict management decisions with customers to ensure each customer has a positive experience
- Train and coach employees on product and process knowledge
- Input in hiring and terminations of staff
- Partner with Branch Manager for employee related issues
- Assist Branch Manager with performance management to meet and exceed goals for the branch, and developing creative plans to increase branch sales
- Approve timecards
- Monitor hours and OT if necessary
- Ensure branch compliance
- Complete COD report, cash report, cycle counts, API orders, exceptions, nonstock orders/returns, and warranties
- Conduct weekly store evaluations with employees to determine any action necessary to maintain or elevate branch standards of cleanliness, productivity, organization, and customer service
- Research billing and order inquiries for customers, placing and expediting orders, maintain supplies inventory
Requirements
KNOWLEDGE AND SKILL REQUIREMENTS
- High school diploma or equivalent required.
- 1-2 years of leadership experience, preferably in a retail space.
- Mechanically inclined; 1-2 years industry experience (plumbing, heating, HVAC and/or Hydronics) strongly preferred.
- Basic computer skills; experience with Microsoft Office suite, Outlook.
- Experience with CSD (Cloud Suite Distribution) – ERP background is helpful.
- Forklift certified or the ability to get certified.
- Excellent interpersonal, communication, and follow through skills.
Benefits
401(k) matching
Profit sharing
Health insurance
Vision insurance
Dental insurance
Life insurance
Short and long-term disability
Paid time off
Employee discount
Schedule
Monday through Friday
No nights and weekends
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