Housing Success Navigator [Rapid Re-Housing, Case Management, Low-Income Transitional Housing]

Description

Position Summary

The Housing Success Navigator plays a key role in advancing Catholic Charities’ mission by supporting individuals and families experiencing housing instability. In this role, you will manage the Rapid Re-Housing Program, providing nine (9) families with rental assistance and intensive, year-long case management to help them secure and maintain stable, permanent housing. You will also offer secondary support to our established Rent Assistance Program.

As a Housing Success Navigator, you will deliver direct services—including intake, case management, and housing navigation—while coordinating closely with internal teams and community partners to connect clients with essential resources. The role also includes important administrative responsibilities such as documentation, data entry, and financial tracking.

Success in this role requires strong organizational skills, a trauma-informed, and client-centered approach, and a deep commitment to serving vulnerable populations with dignity and respect.

If you are passionate about helping people build stability and want to make a meaningful impact, we encourage you to apply.

Requirements 

Minimum requirements to be eligible for the role.

Education & Experience 

• Experience with low-income, transitional housing, rapid re-housing, or vulnerable populations. 
• Bachelor's degree in Human Services, Social Work, Psychology or related field preferred along with one-year full-time experience working with housing case management; or
• Alternatively, an Associate's degree in Human Services, Social Work, Psychology or related field and at least two years of full-time experience working in housing case management

Experience, Knowledge & Skills

• Excellence in case management – ability to connect with clients and help them establish exit plans that will allow them to exit from rapid re-housing to other, stabilized housing. 
• Knowledge of the types of housing available in the local community, including eligibility requirements and processes, costs, amenities, and services.
• A working knowledge of landlord-tenant rights, protections, and responsibilities, and the ability to assess and provide information to participants on tenancy requirements. 
• The ability to assist participants in accessing community resources they will need to secure and retain housing. 
• Familiarity with strategies that participants can use to prevent or resolve future housing crises. 
• The ability to assist households using a Housing First, strengths-based, equitable, and person-centered approach
• Skills related to negotiation, mediation, creative problem-solving, crisis prevention and de-escalation, and motivational interviewing.
• Ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and the community. 
• Ability to complete required on-the-job training in English within established time limits, including passing training assessments and earning necessary certifications (with accommodations, if applicable). 
• Basic math and analytical skills to perform calculations (e.g., budgeting, income vs. expenses, monthly vs annually) and interpret results to support case management.  
• Ability to follow directions and interpret policies and procedures to ensure compliance. 
• Computer proficiency, including word processing and detailed data entry. Ability to learn and utilize various databases with strong attention to detail. 
• Bilingual in English/Spanish is strongly preferred, not required.
• Experience with employment case management/workforce programming preferred, not required.

Other Requirements 

• Valid driver’s license and reliable transportation.
• Travel throughout the program’s service area is required on a regular basis.
• Must be able to regularly climb stairs, as the job requires.
• Ability and willingness to work within the established structure and guidelines of Catholic Charities.  
• High level of self-motivation, enthusiasm, and team-oriented work ethic, with the ability to prioritize projects and manage multiple responsibilities effectively. 
• Ability to work on occasional evenings and weekends to accommodate family schedules, meetings, and special events. 
• Successfully complete background clearance. 

Requirements

Essential Duties

Key tasks and responsibilities to be performed in the role.

Client Intake & Assessment 

• Conduct intake screenings and assessments for families and individuals who are seeking rapid re-housing support using designated tools to include VI-SPDAT and CFSA2.0 or other case management assessment tools. 
• Complete a comprehensive tenant screening and housing retention barrier assessment at enrollment or within 72 hours, including substance use impacts, conflict patterns, household composition, history of lease violations, and other factors that may cause housing crises.
• Provide, collect, and submit necessary documentation (rental paperwork, etc.) in accordance with grant guidelines and program procedures.

Case Management & Follow-Up

• Develop and maintain individualized housing stability plans with housing-focused, SMART goals tied directly to lease compliance, retention, and a path to independent rent payment, updating plans regularly with client input as circumstances change.
• Match households to appropriate landlord partners based on the severity and type of barriers and landlord screening flexibility and develop specific barrier mitigation strategies prior to beginning the housing search.
• Conduct a household budget analysis at enrollment and at least quarterly, and use it to guide a written financial sustainability plan that details how the household will assume full rent within the program timeframe.
• Provide targeted financial capability support, including financial literacy education (budgeting, rent and utility management, basic credit repair), referrals to credit counseling when needed, and ongoing monitoring of income growth, benefit access, and financial viability to inform assistance levels.
• Lead proactive landlord engagement efforts, including monthly check-ins during the first 3 months of tenancy, a 24-hour response expectation when landlords raise concerns, and provision of conflict resolution and mediation services between tenants and landlords.
• Ensure that participants understand their lease terms, maintenance obligations, conflict resolution options, and eviction procedures before lease signing, and implement “managed exit” protocols to facilitate voluntary moves when housing is not working in order to prevent formal evictions.
• Meet a 30-day housing placement target from enrollment by actively supporting housing search and placement, completing required housing inspections (move-in, post-move-in, and quarterly), and documenting all housing search and placement activities in the client file.
• Implement proactive monitoring and crisis response, including bi-weekly check-ins focused on emerging housing stability threats (lease compliance, household composition changes, income disruptions), and a rapid response protocol for late rent, neighbor conflicts, and lease violations using mediation and motivational interviewing techniques.
• Conduct at least quarterly reassessments of income, household composition, and assistance needs, apply clear exit readiness criteria to determine when financial assistance and case management should end, and adjust rental assistance amounts based on documented financial viability and progress toward stability.

Data, Documentation & Reporting

• Consistently and accurately enter data into designated database systems within five (5) days of service. Maintain complete client files including hardcopy and internal tracking logs. Collect demographic and case plan information to produce reliable program reports.
• Submit accurate financial documentation and maintain accurate financial records.
• Actively communicate with and seek support from supervisor including providing information on number of referrals received, assessments and interviews completed, and allocation of funds. 
• Maintain up-to-date Release of Information (ROI) documentation annually in compliance with privacy standards.
• Assist in maintaining proper grant documentation for a Continuum of Care grant. 

Client Engagement & Community Partnerships

• Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations.
• Cultivate and maintain working relationships with landlords and provider organizations for referral and follow up support.
• Act as liaison between internal program and strategic partner agencies, soliciting their support to obtain/make appropriate referrals to families needing services.
• Monitor affordable housing inventory in the community.
• Participate in local meetings and training, with the approval of supervisor, to remain current on homelessness, poverty, and related issues.
• Participate in ongoing training and be responsible for following Quality Standards for Family Strengthening & Support and Trauma-Informed Care. 
• Participate in Coordinated Entry meetings to pull down clients for Rapid Rehousing. 
• Serve as secondary support to the Rent Assistance Program. 
• Other Duties as Assigned

Competencies

Skills, behaviors, and abilities necessary to succeed in the role, but not required for eligibility.

Success in this role is built on a culture of continuous learning and early, ongoing feedback. A strong foundation in key competencies is important, along with the willingness to grow through experience. Training is provided during work hours — many of them are self-paced — and require motivation, time management, and the ability to reflect on and apply new knowledge and skills to support positive outcomes for clients.

• Ability to engage, foster, and maintain effective working relationships with a broad variety of families and individuals 
• Ability to demonstrate empathy and compassion, using calm, quiet, and natural tones.
• Knowledge of child development and 2Gen strength-based family support practices, and ability to apply these practices when working with families and co-workers. 
• Knowledge of Trauma Informed Care and Motivational Interviewing, and ability to apply these practices and principles when working with clients.  
• Proficiency in problem solving, planning, mediation, and conflict resolution.
• Actively demonstrate patience, understanding, and professional courtesy in team interactions. Contribute to daily team operations including welcoming guests, maintaining shared spaces, and supporting walk-in clients.
• Ability to use a Family Development approach to strengthen families and build support systems.
• Knowledge of family dynamics, systems theory, domestic violence, and social work theory/ practice.
• Knowledge and understanding of social issues such as poverty, gender bias, substance abuse, child maltreatment prevention, and cultural diversity.
• Knowledge of community resources and systems. 
• Understanding of and commitment to upholding Catholic Charities’ Code of Ethics for Client-Facing Positions demonstrating ethical decision-making, integrity, and professionalism.

Compensation, Classification & Benefits

The salary for this position is $20.60 - $25.95 per hour.  Salary is determined based on the applicant’s incoming skills and experience, and the budget at time of hiring.

Position Classification & Schedule

• Nonexempt
• Full Time: 40 hours per week
• Schedule: Monday - Friday, 8:00 AM - 5:00 PM, On-Site
• Occasional evenings and weekends are required to accommodate meetings, and special events. 
• Grant Funded Position: Yes, End Date: December 2026, with potential for renewal.

Benefits

• Paid Leave
  • 17 paid holidays annually (approximate, depending on calendar year)
  • 15 days of Discretionary Time Off (DTO) during your first year, increasing with seniority according to policy.
  • Spiritual Enrichment (2 hours monthly)
  • Your Birthday!
• Health & Wellness Benefits Options
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Employee Assistance Program
  • $2,000 Dependent Life Insurance for spouse and each eligible child 
• Income Protection
  • Short-term Disability Insurance after 30 days of employment
  • Long-term Disability Insurance after 6 months of employment
  • Workers’ Compensation Insurance
  • Life Insurance
  • $50,000 Term Life/AD&D (accidental death & dismemberment) Insurance 
• Retirement Benefits
  • Pension Plan (6% of wages plus interest) with 20% vesting after each year of service
  • 403(b) Tax Deferred Annuities (TDAs)
• Other: We are a qualified Public Service Loan Forgiveness employer

 Work Environment

• A majority of the assigned duties are performed in an office environment.
• The employee is subject to both inside and outside environmental conditions.
• Reasonable accommodation can be provided to enable people with disabilities to perform the described essential functions of this position.

This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.
 

Equal Employment Opportunity

Catholic Charities is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), color, national origin or ancestry, gender expression, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, pregnancy, childbirth or any related conditions, disability, marital status, military status, genetic information, or any other status protected by applicable federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. 

Applicants and employees need not be Catholic. However, all employees are governed by Canon Law or the teachings of the Catholic Church. 

*This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.*