Customer Service Representative

Description

Position Summary:

The results-driven Customer Service Representative serves as an essential team player and delivers exceptional customer support. This role is for a self-starter who thrives in a fast-paced environment and is ready for a career with custom growth paths. Reports directly to the VP of Business Development.

Essential Functions:

To accomplish this job successfully, an individual must be able to perform satisfactorily, with or without reasonable accommodation each stated essential function. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

Requirements

Key Responsibilities:

• Create quotes, process orders, and ensure smooth service delivery.
• Engage with customers daily to provide support and build strong relationships.
• Work directly with production teams to ensure customer needs are met accurately and efficiently.
• Communicate delays with customers.
• Troubleshoot and resolve customer concerns with speed and professionalism.
• Manage customer portals.

Non-essential Responsibilities: 

• Performs other duties as directed.

Position Qualifications and Competency Statements:

• Communication – Ability to effectively communicate with others verbally and in writing.
• Time Management – Ability to utilize the available time to organize, prioritize and complete work within given deadlines.
• Technical Aptitude – Ability to comprehend complex technical and specialized information. 
• Applied Learning – Ability to participate in needed learning activities in a way that makes the most of the learning experience.
• Accountability – Ability to accept responsibility and account for his/her actions.
• Analytical Aptitude – Ability to collect and analyze information, problem-solve, and make recommendation for decisions.
• Initiative – Ability to stay motivated, ambitious, and curious without the help of others.
• Performs under Stress – Ability to critically prioritize work and ensure timely completion of various. Unrelated projects. 

Skills and Abilities:

• Manufacturing Customer Service/Sales Support Experience.
• Familiarity with manufacturing processes such as CNC, Swiss Machining, EDM, or Metal Stamping.
• Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and general data entry accuracy.

Work Environment:

This position works in an office environment, in proximity to shop work environment. The employee must be cognizant of hazards, including but not limited to variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, and exposure to high heat or exposure to chemicals.