Question
FULL_TIME
2-5

Analista de Experiencia Cuentas Digitales - Customer Experience

12/13/2025

The role involves conducting thorough analyses of customer satisfaction metrics to generate impactful initiatives and assist in data-driven decision-making. Additionally, it includes developing and optimizing management flows for Customer Service operations.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

Spanish

Visa Sponsorship

No

About The Company
At Mercado Libre, we are transforming the way people buy, sell, advertise, pay, finance, and ship across Latin America. We are the leading e-commerce and fintech company in the region, with a presence in 18 countries and a team of more than 120,000 people. We are one of the best places to work in Latin America. Being part of MELI means working with intensity and excellence because we are passionate about what we do and we believe in the value of meritocracy. We overcome our own limits and learn by tackling big challenges. We have an entrepreneurial mindset, we take risks, we reinvent ourselves, and we innovate. We compete as a team to win in a flexible and fun work environment. And so, every day, we create sustainable results that transform the lives of millions of people. We look for people who are passionate about big challenges, who are willing to step out of their comfort zone, give their maximum effort, and take risks as entrepreneurs. Join the team that makes the purpose of democratizing commerce and financial services a reality, transforming the lives of millions across Latin America. Be part of the MELI experience!
About the Role
Vibran energía emprendedora: se mueven por la curiosidad, nunca se rinden y se enfocan en superar sus propios límites. Tener formación en carreras de Ingeniería, Administración de Empresas, Economía o afines Tener experiencia en el desarrollo de iniciativas a partir del análisis de datos Tener experiencia en gestión de proyectos y acciones de mejora continua es deseable Tener manejo de Office Tener experiencia en base de datos como BigQuery, Access o SQL es deseable Realizar análisis exhaustivos sobre métricas de satisfacción de clientes, para generar iniciativas de impacto y ayudar en la toma de decisiones a partir de datos Desarrollar y optimizar flujos de gestión para la operación de Customer Service Comunicar activaciones de nuevos productos y ajustar contenidos consumidos por Customer Service Monitorear los indicadores claves de experiencia y analizar sus variaciones en el tiempo Generar dinámicas de trabajo con los equipos de Customer Service, Negocio y Producto en pos de mejorar la experiencia de los usuarios Comunicar de forma clara y sencilla análisis complejos a los diferentes stakeholders
Key Skills
Data AnalysisProject ManagementContinuous ImprovementOffice SuiteDatabase ManagementCustomer Satisfaction MetricsProcess OptimizationProduct CommunicationKey Performance IndicatorsStakeholder Communication
Categories
Customer Service & SupportData & AnalyticsManagement & LeadershipEngineeringMarketing
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