Community Programs Supervisor

Description

WHO WE ARE

Since 1993, The Pathfinder Network (TPN) has been providing justice-system impacted individuals and their families the tools and support they need to be safe and thrive in our communities. We serve individuals experiencing incarceration, those reentering the community, those on forms of community supervision, their families, and their children, within 9 of Oregon’s 11 corrections facilities and in the community in Multnomah, Jackson, Marion, and Clackamas Counties. We develop and deliver a comprehensive scope of evidence-based, trauma-, gender- and culturally-responsive cognitive behavioral-based programs, including our proprietary, evidence-based curriculum Parenting Inside Out, which is the highest-rated parenting skills curriculum for parents involved with the criminal justice system. Our community programs feature holistic wraparound individual and group support and services. We serve an average of 3,000 people a year agency-wide.

We show up for our employees by providing support and resources in six key areas that make up our total package, and we always strive to expand on what we offer: compensation, development, wellness, benefits, recognition and service. This includes:

• Generous paid time off (12 accrued vacation days + 12 accrued sick days during your first year of employment, mental wellness hours)
• 17 paid days of significance each year
• Extended holiday days of significance with a week off at the end of the year and 3 4-day weekends
• Paid 30-minute lunch breaks
• Employer-paid employee-only medical, vision and dental coverage starting first day of employment
• Flexible Spending Account, Dependent Care Assistance Program, and employer-funded Lifestyle Spending Account
• 401k retirement plan with 3% employer match, fully vested immediately
• Employer-paid short-term disability and accidental death and dismemberment
• Employment with TPN may mean you are eligible for Public Service Student Loan forgiveness
• Employee recognition program, staff appreciation awards and swag store
• Bilingual pay differential for eligible positions
• Shared Leadership model and opportunities to contribute to agency success and growth
• Development opportunities and trainings

We are intentional about building a healthy and thriving organizational culture and envision a community of staff, partners, volunteers, and donors who are deeply committed to equitable, just and anti-racist practices in every facet of our organization. We engage in continual learning and seek ways to operationalize equitable and inclusive practices. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.

At TPN, we envision communities that welcome all people, provide second chances, and create pathways to change. We believe all people have the capacity to change. We honor the dignity and worth of every individual, engage our clients and employees with compassion, and bring excellence to all we do. To learn more, go to https://www.thepathfindernetwork.org/about/.

HIRING PRACTICES

We admit that there is no such thing as the perfect candidate. Don’t be discouraged if you don’t meet each and every position requirement – instead, use your application to let us know what excites you about the role and what transferable skills or other qualities you would like to bring to TPN!

If reasonable accommodation or an alternative form of this application are needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Director of People and Culture at ewatson@thepathfindernetwork.org or 503.892.5396.

TPN hires a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all employees can thrive.

In practice, this means we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, status as a parent, marital status, political affiliation, or military or veteran status. We also take seriously the idea that our work benefits from a genuine commitment to diversity, by considering applications from individuals representing all kinds of backgrounds.

WHAT YOU WILL BE COUNTED ON TO DO

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background.

The Community Programs Supervisor will support the coordination and administration of all programming at the Center for Family Success, supporting individuals and families impacted by the criminal justice system. Your role will include supervising and supporting direct service staff and leading, planning, organizing, coordinating, and delivering high impact programs. You will work with the Community Programs Department Manager and other TPN leaders to carry out the mission, vision, values and strategic vision of The Pathfinder Network, and promote program delivery and fidelity using evidence-based, responsive, and relevant practices that engage participants in a holistic, strengths-based, and healing-centered way. 

You will act as a liaison between TPN staff, community partners, and the agency leadership team. You are responsible for ensuring The Pathfinder Network programs are fully supported to consistently deliver with excellence. This role will work collaboratively with the agency Directors, Department Managers, Program Managers, and Training and Development, Data and Operations teams. You will provide support to the leadership team and work on special projects that further the agency's mission.  

Your relational and communication skills, high level of empathy, ability to achieve results through people, and commitment to accountability, time management and prioritization will enable you to be successful in this position.  

Responsibilities

Staff Support, Training, and Supervision  

• Supervise and support program staff and promote staff retention and holistic wellness.  
• Create and monitor staff schedules, provide individual staff supervision, and complete personnel documentation.  
• Recruit, hire, and onboard new staff. 
• Be present and available to staff as they perform their work and require assistance, have questions, and identify solutions.  
• Ensure coverage of all methods of service delivery through planning and collaboration.  
• Facilitate team meetings to support staff and ensure the successful delivery of programs. 
• Evaluate and support staff in all operational and service delivery practices, such as intakes, creating service plans, assessing participant progress, implementing services, providing resources and referrals, and closures. 
• Support in completion of paperwork and documentation as required. Ensure staff are processing documentation and paperwork as well as entering all data as required. Conduct at least monthly audits of electronic and paper files. 
• Complete staff reviews and utilize performance support system and tools to ensure the success of staff. 
• Train, coach, observe and provide feedback to staff and work with TPN’s Training Department to support program integrity and professional development of staff. Engage in ongoing training, coaching and support and participate in continuous quality improvement efforts. 
• Participate in train the trainer processes for program curriculums and models. Role model effective use of curriculums and model, and train, coach and support other staff. 

Program Delivery and Supervision 

• Support the implementation of all program performance plans including the planning, coordination, and completion of all program performance output and outcome goals. 
• Use information, data reports, and feedback loops to support successful delivery of programs.  
• Facilitate successful implementation of day-to-day operational practices supporting program delivery. Maintain program supplies and materials. 
• Teach, coach, and model positive parenting skills and other cognitive and social skills. Reinforce positive behaviors and progress. 
• Facilitate classes using standardized curriculum and delivery model. Substitute in classes and/or facilitate support groups. Plan, review, and prepare materials for facilitation of classes. 
• Support parent’s successful engagement with groups and other services at the Center for Family Success. Collaborate with and maintain communication with group facilitators/coaches, advocates, parent partners, peers, and other staff working with parents to support their successful participation and completion of programming. 
• Assist in the completion and submission of all programmatic and grant reporting. 
• Adhere to program budgets and financial policies and guidelines. Plan for and approve program expenses. 
• Assist with and lead policy and procedure development to support all aspects of programming and operations.  
• Support teams with all family engagement events and activity planning. 
• Communicate with stakeholders and support and coordinate community engagement, outreach, collaboration, and partnership.  
• Lead efforts to ensure a consistent referral stream and coordinate intake processes.  
• Assist in implementation of new programming and grant projects from start to sustainability and serve as a leader in efforts to continuously improve, assess and advance all programs. 
• Support, review and act on all aspects of participant and community feedback.   
• Other duties as assigned. 

Participation in Shared Leadership (=5% of your time)

• Be a champion in the shaping and sustaining of a diverse, equitable, inclusive and just workplace, with a focus towards creating racial equity.
• Participate on cross-departmental teams or committees regarding organizational policies, processes and work environment
• Participate in Temporary Teams, Equity Team, Employee Resource Groups, and other teams
• Contribute individualized skills, knowledge, experience and expertise to help the agency reach its mission

WHO YOU WILL BE COUNTED ON TO BE

Required Cultural Values: Staff are expected to embody certain cultural values to support TPN’s mission: communicate effectively, value one another, show respect, demonstrate accountability, display a high level of self-awareness, participate in shared leadership and continuous growth and learning, live values of diversity, equity, inclusion, justice, and belonging and engage in personal work to further DEIJB values and impact.

Commitment to Racial Justice. Staff are expected to interact effectively across racially diverse teams, partners, and experiences, apply a racial equity lens in their work and commit to the ongoing work required to move TPN toward a more diverse, equitable, and inclusive and just organization.

Requirements

Experience and skills we are interested in:

• Equivalent to an Associate’s degree in a related field. 
• Three or more years of related experience. Experience supervising staff preferred.  
• Experience facilitating groups. 
• Experience working with service providers and community-based organizations. 
• Non-profit experience and/or experience with the criminal justice system.  
• Lived experience with the criminal justice system valued. 
• Ability to fluently speak, read, and write in both English and Spanish valued. 
• Intermediate level computer capabilities in use of databases, web-based environments, word processing, email, and spreadsheets. 
• Excellent written and verbal communication skills, and ability to present and work with diverse audiences, specifically racial, ethnic, gender expression, socioeconomic, education, spiritual and other cultural backgrounds. 
• Must pass a criminal history background check, employment verification, motor vehicle records check, and drug screen (which does not include testing for marijuana). Employment is contingent upon being granted badged access to Facilities and program sites.   
• Must possess a valid driver’s license and have access to a motor vehicle during work hours that is covered by adequate car insurance. 
• Must pass a Motor Vehicle Report (MVR) check that meets the organization’s underwriting criteria. 

OTHER INFORMATION

Working Conditions/Travel Requirements

This job operates within a community service delivery setting. This is largely a sedentary role and this role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

The Pathfinder Network follows public health guidance for any public health emergencies and will remain in compliance with any vaccination or isolation requirements from partner agencies.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel; and reach with hands and arms.

This is a full-time, non-exempt position. Typical days of work are Monday through Friday. Evening and weekend work is required to carry out the position's responsibilities, including facilitating classes up to two evenings a week.  

Frequent travel is required in the community, to partner sites, and for meetings and training. Travel to TPN program sites across the state may be required periodically. 

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation and Benefits: This is a non-exempt, full-time position. The hiring rate for this position is $25.19-$25.95 per hour, DOE. Salary offers are determined in conjunction with an internal pay equity assessment.