Guest Services

12/13/2025

The Customer Service Agent greets guests, provides information about casino services, and assists with various customer inquiries. They also handle coat check duties and sell casino merchandise.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

PURE SERVICE. PURE REWARDS. PURE ENTERTAINMENT. Our history is strong and our future is bright. We’re PURE Canadian Gaming and we’re proud to be bringing our unique brand of gaming to Albertans. We may have officially started our business in 2013 but our history goes back well over 25 years with the inception of Casino ABS. Heinz Oldach built Casino ABS into one of Alberta’s best gaming companies and we’re pleased to carry his legacy into a new era. And what an era it promises to be. PURE Canadian Gaming offers Albertan’s greater customer service, a higher level of entertainment, Alberta’s best Players Club Rewards program and a strong commitment to the communities in which we live and work. Above all, PURE offers you more fun than you can imagine. We look forward to serving you and to ushering in a new spirit of customer service—one in which we believe is the best in Alberta. PURE Canadian Gaming operates four high-energy, action-packed Canadian casinos, Casino Calgary, Casino Lethbridge, Casino Yellowhead and Casino Edmonton. These Alberta casinos offer gamblers state-of-the-art slot machines, video lottery terminals, off-track betting, live action tables and limit and no-limit poker. Away from the action the hospitality includes restaurants with an executive chef, delis with fresh and delicious food, a mix of bar venues and live weekend entertainment!

About the Role

Title

Guest Services

Reports To

Slot Manager

Summary

The Customer Service Agent is required to have a pleasant, polite, energetic, and helpful presence while providing front line service to our casino customers. Individuals who succeed in our Customer Service position are organized, quick and have the ability to multitask.

Core Competencies

Customer Service
Teamwork and Cooperation
Interpersonal Awareness
Communication

Job Duties

Greeting guests when they enter the casino
General coat check duties
Making announcements over the intercom
Interacting with guests and respond graciously to inquiries regarding services and features of the casino
Assisting marketing when required by making gift baskets, promotional items, laminating and cutting
Responsible for selling Casino merchandise and other items
Providing information about upcoming casino events
Other related service duties or responsibilities may be assigned based on business requirements

Requirements

Able to maintain security clearance
At least 18 years of age
Must be available to work days, evenings and weekends
Fluent in the English language
Lottery ticket sales experience is considered an asset
A team player who is willing to learn new skills
Enjoy working in a fast paced environment with a variety of customers

Work Conditions

Must be able to stand for 8-hour periods
Must be able to bend to reach shelves
Must be able to carry out light cleaning duties
Must be available to work all shifts including evenings, weekends and holidays
Must be able to work in a fast-paced working environment

Key Skills

Customer ServiceTeamworkInterpersonal AwarenessCommunicationMultitaskingOrganization