Technical Support Specialist

12/13/2025

Monitor EV charger statuses and assist with troubleshooting. Coordinate with maintenance teams and document issues and resolutions.

Salary

20000 - 22000 ZAR

Working Hours

40 hours/week

Company Size

2-10 employees

Language

English

Visa Sponsorship

About The Company

QuickTeam is a leading provider of virtual employees for businesses of all sizes. At only $8/hour, our talented remote workers help companies save time and money while achieving their goals. Our team is made up of experienced professionals who are dedicated to working hard and building lasting relationships with our clients. Whatever your industry, QuickTeam is ready to help you boost your business and increase efficiency through remote employees. - Some of the services we offer: - Support Agents (Phone, email, live chat) - Cold-calling - Virtual Assistant - Data Entry - Project Management - Appointment Setting - Graphic Designer - Ecommerce Expert - Amazon/ Ebay Listings - Wordpress Development - Website Design - Marketing Specialist - Lead Generation - Email Marketing - Bookkeeping - Quickbooks Expert - Accounting Services + Many More!

About the Role

Our client installs and maintains EV charging stations for commercial properties. Beyond installation, ongoing monitoring, troubleshooting, and coordination are key to keeping chargers running smoothly.

Role Overview:

We are seeking a Technical Support Specialist to join our team. No prior EV charger experience is needed — full training will be provided. This role requires a tech-savvy, proactive individual who can learn quickly, communicate effectively, and help keep our EV infrastructure operational.

Full-time, 40 Hours/Week
Fully remote, work from home
Salary: ZAR 20,000-22,000/month, commensurate with skills and experience
Availability to work during EST business hours.

Responsibilities:

Monitor EV charger statuses and identify any issues.
Communicate with property owners and drivers to assist with troubleshooting.
Coordinate with maintenance teams for on-site support.
Document issues and resolutions in the system.
Escalate complex technical problems when necessary.

3+ years of experience as a Technical Support Specialist
Tech-savvy with strong problem-solving skills
Excellent communication skills
Ability to multitask and manage active issues efficiently
Customer service or technical support experience in IT or related field preferred

Training Provided:

EV charger systems and operations
Basic troubleshooting and issue resolution
Coordination procedures with maintenance and property teams

Preferred Candidate Profile

Highly organized and structured (Male candidates preferred).
Sharp, confident, and proactive—strong personality, not passive.
Upbeat, passionate, and able to operate in a fast-paced environment.

Key Skills

Technical SupportProblem SolvingCommunicationMultitaskingCustomer ServiceTroubleshootingDocumentationCoordination