Customer Service Trainer

12/14/2025

The Customer Service Trainer will develop, deliver, and optimize training programs to enhance service performance. Responsibilities include conducting training sessions, evaluating team performance, and providing feedback to support development.

Salary

51000 - 54000 USD

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Welcome to Signal Tru Brand – where passion meets purpose, and creativity reigns supreme! We’re not your average PR and branding agency. We’re a dynamic team of storytellers, trendsetters, and problem solvers on a mission to revolutionize the way brands connect with their audience. Our Story Signal Tru Brand was born out of a shared vision – a vision to disrupt the status quo and redefine the art of storytelling in the ever-evolving world of PR and branding. Founded by a group of industry veterans with a penchant for innovation and a knack for thinking outside the box, we set out to create a company that not only delivers results but also sparks joy, ignites curiosity, and inspires change. Our Philosophy At Signal Tru Brand, we believe that behind every great brand is a great story waiting to be told. We’re firm believers in the power of authenticity, creativity, and strategic thinking to captivate hearts, minds, and imaginations. Whether it’s crafting compelling narratives, building meaningful relationships, or navigating the ever-changing media landscape, we’re committed to helping brands find their voice and stand out in a crowded marketplace.

About the Role

Company Description

Elevare Branding is a forward-thinking creative firm dedicated to crafting meaningful brand experiences that drive impact, recognition, and lasting connections. Our team blends strategy, creativity, and innovation to elevate the presence of the clients we serve. We believe in cultivating talent, promoting growth from within, and empowering individuals to contribute ideas that shape the direction of our work. As we continue expanding our footprint, we are seeking driven and dynamic professionals to join our growing team.

Job Description

The Customer Service Trainer will play a key role in developing, delivering, and optimizing training programs that strengthen client teams’ service performance. This role focuses on leading training sessions, improving communication standards, and ensuring that customer-facing personnel adhere to company and client expectations. The ideal candidate is detail-oriented, confident in guiding groups, and capable of presenting information in a clear and engaging manner.

Responsibilities

Conduct onboarding and ongoing customer service training sessions for new and current team members.
Develop training materials, presentations, and guidelines to improve service quality.
Evaluate team performance and identify opportunities for improvement.
Implement training strategies that support consistency in communication, problem resolution, and customer experience.
Provide constructive feedback, coaching, and support to enhance individual and group development.
Maintain accurate records of attendance, progress, and performance outcomes.
Collaborate with management to ensure training aligns with company goals and client expectations.

Qualifications

Strong communication, presentation, and interpersonal skills.
Ability to lead, motivate, and coach individuals and teams.
Excellent organizational skills and attention to detail.
Professional presence and ability to facilitate both in-person and virtual sessions.
Problem-solving abilities and a commitment to delivering high-quality service.

Additional Information

Competitive salary of $51,000 – $54,000 per year.
Growth and advancement opportunities within the company.
Professional training and development programs.
Supportive and collaborative work environment.
Full-time position with stable, consistent scheduling.

Key Skills

CommunicationPresentationInterpersonal SkillsLeadershipMotivationCoachingOrganizational SkillsAttention To DetailProblem-SolvingService QualityTraining DevelopmentFeedbackCollaborationPerformance EvaluationCustomer Experience