Customer Service Trainer

12/14/2025

The Customer Service Trainer will develop and deliver training programs to enhance service quality and communication skills. They will also evaluate training effectiveness and provide ongoing support to customer service representatives.

Salary

51000 - 54000 USD

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Welcome to Signal Tru Brand – where passion meets purpose, and creativity reigns supreme! We’re not your average PR and branding agency. We’re a dynamic team of storytellers, trendsetters, and problem solvers on a mission to revolutionize the way brands connect with their audience. Our Story Signal Tru Brand was born out of a shared vision – a vision to disrupt the status quo and redefine the art of storytelling in the ever-evolving world of PR and branding. Founded by a group of industry veterans with a penchant for innovation and a knack for thinking outside the box, we set out to create a company that not only delivers results but also sparks joy, ignites curiosity, and inspires change. Our Philosophy At Signal Tru Brand, we believe that behind every great brand is a great story waiting to be told. We’re firm believers in the power of authenticity, creativity, and strategic thinking to captivate hearts, minds, and imaginations. Whether it’s crafting compelling narratives, building meaningful relationships, or navigating the ever-changing media landscape, we’re committed to helping brands find their voice and stand out in a crowded marketplace.

About the Role

Company Description

Beloform is a performance-driven organization dedicated to delivering operational excellence, efficient logistics, and exceptional service for every client we support. Our work environment is built on professionalism, reliability, and continuous improvement. As we continue expanding our operations, we are seeking individuals who take pride in high-quality work and are motivated to grow within a dynamic and supportive team.

Job Description

We are seeking a motivated and detail-oriented Customer Service Trainer to join our growing team. In this role, you will design and deliver training sessions that strengthen service quality, communication abilities, and operational efficiency for our customer support teams. The ideal candidate brings strong presentation skills, a structured approach to coaching, and a commitment to fostering professional development within the organization.

Responsibilities

Develop, deliver, and refine training programs focused on customer service excellence and internal communication standards.
Conduct onboarding sessions to ensure new hires are fully prepared for their roles.
Evaluate training effectiveness and implement adjustments to improve performance outcomes.
Provide ongoing coaching, support, and guidance to customer service representatives.
Collaborate with leadership to identify skill gaps and create action plans to address them.
Maintain clear training documentation, guidelines, and performance tracking materials.

Qualifications

Strong verbal and written communication skills.
Ability to lead groups, present information clearly, and create engaging learning environments.
Strong organizational and planning abilities, with attention to detail.
Capacity to analyze performance data and provide constructive feedback.
Adaptability and commitment to maintaining high service standards.

Additional Information

Competitive salary within the range of $51,000 – $54,000 per year.
Professional growth opportunities and long-term career development.
Supportive and goal-driven work environment.
Opportunities to broaden leadership and training skills through ongoing programs.

Key Skills

Customer ServiceTrainingCoachingCommunicationOrganizational SkillsPerformance AnalysisFeedbackAdaptabilityPresentation SkillsDetail Orientation