Customer Service Officer

12/14/2025

The Customer Service Officer will respond to client inquiries and provide guidance throughout the service process. This role is essential for maintaining smooth service operations and high standards of excellence.

Salary

51000 - 54000 USD

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Welcome to Signal Tru Brand – where passion meets purpose, and creativity reigns supreme! We’re not your average PR and branding agency. We’re a dynamic team of storytellers, trendsetters, and problem solvers on a mission to revolutionize the way brands connect with their audience. Our Story Signal Tru Brand was born out of a shared vision – a vision to disrupt the status quo and redefine the art of storytelling in the ever-evolving world of PR and branding. Founded by a group of industry veterans with a penchant for innovation and a knack for thinking outside the box, we set out to create a company that not only delivers results but also sparks joy, ignites curiosity, and inspires change. Our Philosophy At Signal Tru Brand, we believe that behind every great brand is a great story waiting to be told. We’re firm believers in the power of authenticity, creativity, and strategic thinking to captivate hearts, minds, and imaginations. Whether it’s crafting compelling narratives, building meaningful relationships, or navigating the ever-changing media landscape, we’re committed to helping brands find their voice and stand out in a crowded marketplace.

About the Role

Company Description

At Lumina Agency, we illuminate possibilities. We are a forward-thinking consulting and project development firm dedicated to transforming ideas into impactful results. Our team thrives on precision, innovation, and collaboration, ensuring every project is delivered with excellence. We believe in empowering our people, cultivating leadership, and creating an environment where talent grows and careers advance.

Job Description

We are seeking a Customer Service Officer to join our team and serve as a reliable point of contact for client inquiries, service coordination, and support needs. The ideal candidate will demonstrate strong communication skills, an organized approach to problem-solving, and the ability to maintain a positive, client-focused attitude. This role plays a key part in ensuring smooth service operations and maintaining the high standards of excellence that define Lumina Agency.

Responsibilities

Respond to client inquiries with professionalism and accuracy.
Provide clear guidance, updates, and support throughout the service process.
Maintain detailed and organized records of client communications and requests.
Coordinate with internal departments to ensure timely resolution of client needs.
Monitor service performance and proactively identify improvement opportunities.
Uphold the agency’s standards of quality, confidentiality, and operational excellence.

Qualifications

Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Professional demeanor and client-oriented mindset.
Ability to handle inquiries with accuracy, tact, and discretion.
Problem-solving mindset and commitment to continuous improvement.
Proficiency in basic office software and digital communication tools.

Additional Information

Competitive annual salary of $51,000 – $54,000.
Opportunities for professional development and internal career growth.
Supportive and collaborative work environment.
Skill-building and training programs.
Full-time position with stable, long-term career potential.

Key Skills

Strong Verbal And Written Communication SkillsExcellent Organizational And Multitasking AbilitiesProfessional DemeanorClient-Oriented MindsetProblem-Solving MindsetProficiency In Basic Office SoftwareDigital Communication Tools