About the role

Hiring a full-stack engineer to join our team and focused on product engineering and shipping new features

Things you'll be working on

Owning a portfolio of high-value Replo customers from onboarding through renewal and expansion is the core of this role. Real examples include —

• Leading end-to-end onboarding for new customers, including technical setup, first builds, and launch readiness

• Working hands-on with customers to build pages, flows, and experiments in Replo that drive real revenue

• Acting as the primary point of contact for strategy, execution, and problem-solving

• Identifying expansion opportunities — additional projects, higher tiers, services, or usage-based upsells — and executing them naturally through value delivery

• Translating customer feedback into clear product insights for the internal team

• Helping customers adopt new features, workflows, and best practices as Replo evolves

• Managing renewals by ensuring customers clearly understand and feel the ROI they’re getting

Looking for someone who

• Can be in office 3–4 days/week in San Francisco

• Has experience managing high-value customer relationships (B2B SaaS, agencies, or ecommerce tooling)

• Is comfortable being hands-on — building, troubleshooting, and jumping into the product with customers

• Has worked with customers who expect speed, clarity, and results

• Can operate independently without heavy product or design support

• Is ALWAYS MOVING. We don’t over-process accounts at Replo

• Has strong written and verbal communication skills

• Thinks in terms of outcomes, not feature usage

• Is comfortable with ambiguity and defining the right path forward for each customer

• Has been burned by poor onboarding or weak account ownership before — and has strong opinions about how it should be done better
  

Bonus points if you

• Have experience working with ecommerce brands, Shopify, or CRO teams

• Have worked at an early-stage (Series A or earlier) startup

• Have experience upselling, expanding, or renewing contracts based on delivered value

• Are technically curious and comfortable working alongside engineers and designers

• Have an eye for design or past experience with tools like Figma, Webflow, or page builders

• Have built things for customers directly, not just managed timelines

• Care deeply about customer trust and long-term relationships