Duty Manager

12/14/2025

The Duty Manager is responsible for enhancing guest satisfaction by being present in the lobby and at reception, handling guest comments and complaints, and developing close relationships with guests. They ensure a warm and friendly welcome for all guests and organize the team for optimal effectiveness.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

About the Role

Company Description

Sofitel Al Khobar The Corniche

French luxury and local cuisine in the world's most exciting city

The magnificent 5-star Sofitel Al Khobar the Corniche hotel is a triumph of contemporary architecture. Luxury is the key word for this hotel located in the heart of the vibrant city of Al-Khobar with its thriving business district and convention centre. By joining Sofitel, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Is present in the lobby and at reception in order to meet guests on a daily basis, enhance guest satisfaction
Handles guest comments and complaints, ensures follow up
Develop close relationships with guests to encourage loyalty
Ensure guests receive a warm and friendly welcome
Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
Ensures that guests receive a warm and personal welcome from the team
Organise the host-ables for optimum effectiveness
Knows the behaviours patterns of regular guests and issues instructions to the different teams within the department

Qualifications

- Pleasant personality with a good appearance.

- Service and guest oriented

- Very good command of both written and spoken English.

- Another language in addition will be an asset.

- Strong leadership skills

- 2 years experience in FO supervisory role.

- Opera experience is a must

- Physical Ability to stand for 8 hours daily

- Ability to work on shift basis.

Key Skills

Guest SatisfactionComplaint HandlingRelationship BuildingLeadershipService OrientationEnglish ProficiencyOpera ExperiencePhysical Stamina