Specialist -  Micro Mobility Operations

Position Title. Specialist – Micro Mobility Operations

Reports To. Manager – Micro Mobility Operations

To support the daily delivery and operational excellence of micro mobility services within the organization’s properties, with a focus on service performance, safety compliance and asset management. This role ensures consistent frontline execution, provides on-ground problem-solving, and bridges communication between field teams, service managers and control centers.

Key Responsibilities

1. Operational Execution

1. 1. Ensure micro mobility assets are deployed, recovered, and rotated in line with service schedules and demand.

1. 2. Maintain oversight of service operations in real-time and act swiftly to resolve disruptions.

1. 3. Support the operational introduction of new services including bikes, scooters or other micro mobility platforms.

2. Compliance & Safety Monitoring

1. 1. Enforce safety protocols, route adherence and equipment care across all field operators.

1. 2. Support audits, inspections, and incident investigations, escalating concerns as needed.

1. 3. Ensure operators are briefed, trained and aligned with company safety expectations.

3. Team Support & Coordination

1. 1. Act as the first point of support for operators, offering guidance, issue resolution and operational updates.

1. 2. Assist with onboarding, mentoring and quality control for newly assigned team members.

1. 3. Foster strong relationships between the field team, management and maintenance providers.

4. Asset Management

1. 1. Monitor and report on the condition, availability, and performance of all micromobility assets.

1. 2. Support data collection and reporting to inform operational improvements and asset utilization.

1. 3. Coordinate with internal and external teams to ensure assets are serviced, secured and optimally used.

5. Customer Experience & Incident Response

1. 1. Support guest-facing services by resolving frontline issues and enhancing the service experience.

1. 2. Document incidents, escalate where necessary and follow up on resolutions.

1. 3. Promote a culture of respect, professionalism and customer care among operators.

6. Profile Requirements

1. 1. Hands-on operational experience in transport, mobility or logistics.

1. 2. Strong understanding of compliance, safety and service delivery standards.

1. 3. Reliable, proactive, and solutions-oriented with the ability to work under pressure.

1. 4. Excellent interpersonal skills and the ability to coordinate across teams and shifts.

1. 5. Comfortable working on a rotational or shift-based schedule.