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Supervisor - Showroom

12/14/2025

The supervisor will manage showroom operations by overseeing staff, ensuring customer satisfaction, and maintaining visual merchandising standards. They will also monitor sales performance and handle customer complaints.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

شركة الخزف السعودية هي شركة رائدة في مجال توفير حلول البناء عالية الجودة التي تشمل أنواع مختلفة من منتجات السيراميك (بلاط السيراميك، بلاط البورسلين، الأدوات الصحية وملحقاتها)، وسخانات المياه الكهربائية، وتجهيزات الحمامات، بما في ذلك أحواض الاستحمام، وصواني الدش، والمرايا والخلاطات. وتشمل المنتجات الأخرى البلاستيك والطوب الأحمر. مع أكثر من 40 عامًا من الخبرة، اكتسبت الشركة سمعة تستحقها عن جدارة في جودة ومعايير التصنيع على المستويين الوطني والدولي. تعد شركة الخزف السعودي أكبر مصنع من نوعه في المملكة العربية السعودية وعلامة تجارية معروفة. Saudi Ceramic Company is a leading provider of quality building solutions that includes various types of ceramic products (ceramic tiles, porcelain tiles, sanitary wares and accessories), electric water heaters, bathroom fittings, including baths, shower trays, mirrors, and mixers. Other products include plastics and red bricks. With over 40 years of experience, the Company has gained a well-deserved reputation for manufacturing quality and standards both nationally and internationally. Saudi Ceramic Company is the largest manufacturer of its kind in Saudi Arabia and a well-recognized brand.

About the Role

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Department / Plant	Retail & Export	Section	Common Position
Grade	11	Last Update	16th June 2025
ISO Number	S-BSA-06-21

Job Purpose

To supervise showroom operations by managing staff, ensuring excellent customer service, maintaining visual standards, and supporting sales performance to achieve business goals.

Job Responsibilities

Team Supervision: Supervise showroom staff, assign daily tasks, and ensure smooth coordination and productivity.
Customer Service Management: Ensure customers receive excellent service, resolve issues promptly, and maintain satisfaction levels.
Sales Monitoring: Track daily sales performance, support the team in achieving targets, and report progress to management.
Visual Merchandising: Ensure product displays, layouts and updated price tags and align with brand guidelines and seasonal promotions.
Stock Oversight: Monitor stock levels, coordinate restocking, and ensure accurate inventory records.
Complaint Handling: Collect customer feedback, resolve complaints, and implement improvements where needed.
Commitment to administrative guidance: Adherence to management instruction related to business needs.

Education

Bachelor’s degree in Sales and Marketing, Management or relevant field

Experience

Minimum three years of experience in retail operations.

Language

Fluency in Arabic and English.

Skills

Team Leadership
Customer service
Sales coordination
Inventory management
Communication
Time management
Problem-Solving

Competencies

Advisory & Consulting

Business Process Management

Business Reasoning

Conflict Management

Crisis Management & Resolution

Customer Focus

Impact and Influence

Influencing Outcomes

Loyalty & Dedication

Reliable and Dependable

Sales Management

Work Ethics and Values

Key Skills

Team LeadershipCustomer ServiceSales CoordinationInventory ManagementCommunicationTime ManagementProblem-Solving