MSP Level 1 Technician
12/14/2025
The MSP Level 1 Technician will provide remote and on-site technical support to SMB clients, troubleshooting hardware and software issues. They will also perform routine maintenance tasks and act as the first point of contact for IT-related incidents.
Salary
19 - 22 USD
Working Hours
40 hours/week
Language
English
Visa Sponsorship
No
No description available for this Company.
- Company car
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Technical Support: Provide remote and on-site technical support to SMB clients, troubleshooting hardware and software issues promptly and efficiently.
- System Maintenance: Perform routine maintenance tasks on client systems, including updates, backups, and system monitoring to ensure optimal performance and security.
- Incident Management: Act as the first point of contact for all IT-related incidents and service requests, ensuring accurate logging, tracking, and resolution in line with service level agreements (SLAs).
- Client Communication: Maintain clear and effective communication with clients, providing regular updates on incident status and ensuring a high level of customer satisfaction.
- Documentation: Create and maintain detailed documentation of client systems, configurations, and procedures to support seamless service delivery. Effectively documenting the issue and resolution in our ticketing system.
- Security Management: Implement and monitor security measures to protect client data and systems, including antivirus updates, firewall configurations, and regular security audits.
- Hardware and Software Installation: Assist with the installation and configuration of hardware and software for new and existing clients, ensuring compatibility and functionality within their IT environment.
- Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices within the team.
- Education: A degree or diploma in Information Technology, Computer Science, or a related field.
- Experience: Prior experience in an MSP or IT support environment, preferably servicing SMB clients.
- Technical Skills: Proficiency in Windows and macOS operating systems, network configurations, and common business applications (e.g., Microsoft 365, G Suite).
- Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous.
- Problem-Solving: Strong analytical and troubleshooting skills with a keen attention to detail.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Customer Service: A customer-focused approach with a commitment to delivering high-quality service and building strong client relationships.
- Team Player: Ability to work effectively both independently and as part of a collaborative team.
- Experience with Remote Monitoring and Management (RMM) tools: Familiarity with RMM tools like NinjaRMM or similar platforms.
- Experience with Ticketing Systems: Knowledge of ticketing systems such as Autotask PSA, ServiceNow, Zendesk, or similar.
- Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint).
- Experience with Cloud Services: Understanding of cloud platforms such as AWS, Azure, or Google Cloud.
- Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.
- Collaborative and supportive team culture.
- Competitive salary and performance-based bonuses
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Professional development and certification reimbursement
- Opportunities for career advancement
Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
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