Account Manager – Strategic Customer (Remote)

<h2><strong>About Unframe</strong></h2> <p>Unframe is on a mission to help the world’s largest enterprises bring LLM-powered applications to life in days, not months. Fresh out of stealth with a $50M Series A from <strong>Bessemer</strong>, <strong>Craft</strong>, TLV Partners, we’re led by a <strong>multi-time founder</strong> and backed by real market momentum.</p> <p>Our platform is LLM-agnostic, integrates with any data source, and delivers fully customized AI applications through a unique <strong>Blueprint-led approach</strong>—no fine-tuning, no data sharing, and priced based on value delivered. We’re building the future of AI infrastructure, and we’re doing it fast.</p> <h2><strong>About the Role</strong></h2> <p>We’re looking for an <strong>Account Manager</strong> based in London to lead one of our most strategic global customer relationships. This is a high-visibility role where you’ll be both the day-to-day and strategic point of contact for one of our largest accounts. You’ll balance building long-term growth strategies with managing operational excellence, ensuring the account continues to expand across business lines and geographies.</p> <p>While this account will be your primary focus, you may also oversee a small set of additional enterprise customers.</p> <h2><strong>What You’ll Do</strong></h2> <ul> <li><strong>Own Strategic Customer Relationship</strong>: Serve as the trusted partner for one of Unframe’s largest global accounts, ensuring success across regions and time zones.</li> <li><strong>Drive Growth &amp; Expansion</strong>: Partner with Product Growth and Sales leadership to identify upsell opportunities, secure renewals, and expand Unframe’s footprint within the customer’s organization.</li> <li><strong>Strategic Account Mapping</strong>: Build deep relationships across IT, product, and innovation teams, understanding the customer’s organizational structure and aligning Unframe to their most critical initiatives.</li> <li><strong>Customer Advocacy</strong>: Act as the voice of the customer within Unframe, influencing product direction and ensuring alignment with customer goals.</li> <li><strong>Operational Excellence</strong>: Manage account health, renewals, and escalations while coordinating cross-functional teams to deliver impact.</li> <li><strong>Portfolio Support</strong>: Manage a handful of additional accounts, applying the same focus on growth and satisfaction.</li> </ul> <h2><strong>You Might Be a Fit If You Have</strong></h2> <ul> <li>10+ years managing enterprise accounts with a track record of renewals, upsells, and expansion.</li> <li>Proven ability to engage both C-suite stakeholders on strategic outcomes and operational teams on delivery.</li> <li>Experience in AI/ML platforms, enterprise software, digital transformation, or enterprise data platforms.</li> <li>Entrepreneurial mindset, you thrive in ambiguity, own outcomes, and build from scratch.</li> <li>Flexibility to operate across time zones for a global account.</li> </ul> <h2><strong>Why Join</strong></h2> <ul> <li>High-ownership, high-impact role managing Unframe’s most strategic account.</li> <li>Uncapped commissions with aggressive accelerators.</li> <li>Meaningful equity in a category-defining company.</li> <li>Direct access to executive leadership and ability to shape our customer success playbook.</li> <li>Opportunity to influence product roadmap and GTM strategy at a formative stage.</li> </ul><div class="content-conclusion"><p>If you’re a strong, independent builder who thrives on ownership, cares deeply about quality, and wants to have a real impact — we’d love to meet you.</p></div>