Guest Experience Manager

12/15/2025

The Guest Experience Manager will develop and oversee guest satisfaction and loyalty programs while representing management to guests. They will drive innovation and ensure memorable guest experiences by monitoring feedback and coordinating with operational services.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

About the Role

Company Description

Novotel Bangkok Platinum Pratunam is located in Bangkok's Pratunam district at the heart of the city's fashion and shopping hub. This hotel caters to modern lifestyles, allowing you to easily switch between work & leisure and family time in its 288 perfectly designed rooms and suites. Novotel Bangkok Platinum Pratunam offers high-level comfort and relaxation for all guests whether for leisure, wellness or business.

Job Description

Develop, implement, and oversee guest satisfaction and loyalty programs.
Represent management to guests, building trust and intervening at key moments of the customer journey.
Drive innovation and continuous improvement to ensure memorable guest experiences.
Monitor customer feedback, anticipate needs, and implement corrective action plans.
Coordinate with operational services to guarantee smooth guest stays.
Lead daily team briefings and interact positively with other departments.

Qualifications

Strong communication and interpersonal skills.
Problem-solving and conflict resolution abilities.
Knowledge of hotel operations and PMS systems.
Leadership and team management experience.
Fluency in multiple languages is a plus.

Additional Information

Key Skills

Strong CommunicationInterpersonal SkillsProblem-SolvingConflict ResolutionKnowledge of Hotel OperationsPMS SystemsLeadershipTeam ManagementFluency in Multiple Languages