Field Operations Executive

<div class="content-intro"><p>Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.</p></div><p><strong>Role Overview</strong>&nbsp;-</p> <p>The Field Operations Executive is responsible for delivering and collecting gadgets across designated Bengaluru operational hubs, ensuring timely onboarding, quality assurance, and support for data collectors. All gadgets will be dispatched from and returned to the Instawork Office, 80 Ft Road, Koramangala, Bengaluru.</p> <p>Operational Hubs Covered Field Ops may be assigned to any of the following 12 hubs:</p> <p>1. Peenya / Jalahalli / Dasarahalli Hub</p> <p>2. RR Nagar / Kengeri Hub</p> <p>3. Hebbal / Yelahanka / Jakkur Hub</p> <p>4. Indiranagar / Domlur / Ulsoor Hub</p> <p>5. BTM / JP Nagar Hub</p> <p>6. Nagarabhavi / Vijayanagar / Rajajinagar Hub</p> <p>7. Marathahalli / Bellandur / Outer Ring Road Hub</p> <p>8. HSR Layout / Koramangala Hub</p> <p>9. Whitefield / Varthur / Kadugodi Hub</p> <p>10. Electronic City Hub</p> <p>11. Banashankari / Kumaraswamy Layout Hub</p> <p>12. Kalyan Nagar / HRBR / Hennur Hub</p> <p>&nbsp;</p> <p><strong>Key Responsibilities</strong></p> <p>1. Gadget Delivery &amp; Collection - Deliver gadgets to assigned locations across hubs. - Ensure timely delivery and pickup. - All gadget flow begins and ends at Instawork Office, 80 Ft Road, Koramangala. - Maintain accurate logs, signatures, and handover details. - Ensure complete accountability for all devices.</p> <p>2. Onboarding Support (Procapture App) - Assist new data collectors with login and setup. - Guide them through permissions and recording steps. - Ensure onboarding is completed successfully.</p> <p>3. Live Quality Assurance (QA) - Conduct live checks for camera framing, lighting, and recording quality. - Provide corrective instructions in real time.</p> <p>4. Real-Time Support - Address recording, login, or app-related issues during shifts. - Escalate technical issues when needed.</p> <p>5. Reporting &amp; Documentation - Submit daily summaries for deliveries, collections, and issues. - Maintain accurate documentation for all hub activities.</p> <p>&nbsp;</p> <p><strong>Shift Structure</strong></p> <p>- Morning Shift: 7:00 AM 5:00 PM&nbsp;</p> <p>- Evening Shift: 5:00 PM 3:00 AM</p> <p>&nbsp;</p> <p><strong>Skills &amp; Eligibility</strong></p> <p>- Field experience preferred.</p> <p>- Strong knowledge of Bengaluru routes.</p> <p>- Good communication skills (English/Hindi/Kannada).</p> <p>- Ability to troubleshoot smartphones and apps.</p> <p>- Must be punctual, dependable, and accountable.</p> <p>- Smartphone required; two-wheeler preferred.</p> <p>&nbsp;</p> <p><strong>Key Performance Indicators</strong></p> <p>- On-time delivery</p> <p>- Gadget accountability</p> <p>- Successful onboarding</p> <p>- QA accuracy</p> <p>- Responsiveness to issues</p> <p>- Reporting accuracy</p> <p>&nbsp;</p><div class="content-conclusion"><p><strong><span style="font-size: 14pt;">Our Values&nbsp;</span></strong></p> <ul> <li> <p><strong><span style="text-decoration: underline;">Empathy, Trust &amp; Candor</span><br></strong>We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.</p> </li> <li> <p><strong><span style="text-decoration: underline;">Bias for Action</span><br></strong>We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!</p> </li> <li> <p><strong><span style="text-decoration: underline;">Always Be Learning</span><br></strong>We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.</p> </li> <li> <p><strong><span style="text-decoration: underline;">Act Like an Owner</span><br></strong>We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.</p> </li> </ul> <p><strong><span style="font-size: 14pt;">About Instawork</span></strong></p> <p>Founded in 2015,&nbsp;<a href="https://www.instawork.com">Instawork</a> is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started!</p> <p>Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.</p> <p>Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.<br><br>Ready to make an impact? Learn more at <a href="http://www.instawork.com/about">www.instawork.com/about</a>.</p> <p><a href="https://info.instawork.com/legal/california-personnel-privacy-policy">Personnel Privacy Policy</a></p> <p>&nbsp;</p></div>