Customer Support - Italian - Lisbon

12/15/2025

The role involves managing and resolving customer support cases while enhancing service quality and user experience. It requires collaboration with internal teams to address technical and product-related issues.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

We connect passionate individuals with exciting work abroad opportunities that match their skills and aspirations. We help companies build a global team with top talent. We unlock a diverse pool of motivated individuals eager to contribute their skills and international perspective to worldwide organizations. The job seekers’ benefits: Streamlined process - Skip the application hassle. Our experts handle initial screening and interviews, saving you time and effort. Expert matching - We're not just a job board. We act as your personal consultant, finding the perfect fit for your unique talents and dream location. Global reach - Access opportunities you wouldn't find on your own. Explore a world of exciting possibilities and launch your career abroad adventure. The partner companies’ benefits: Targeted recruitment - Find the perfect fit faster with JUJUR's pre-vetted talent pool perfectly aligned with your specific job requirements. Reduced hiring costs - Save resources compared to traditional international recruitment processes. Increased candidate diversity - Expand your talent pool and gain access to fresh perspectives that can drive innovation. Expert matching - Benefit from our experienced recruiters who understand your company culture and skill needs, ensuring a successful match. Some numbers we’re proud of: A fulfilment ratio of over 90% A talent base of over 30K candidates and rising Over 1K available jobs worldwide Under 30 days average time to hire Let’s talk about your hiring needs and find the best solution for you! Our candidates’ experiences inspire our recruiters to write helpful guides for job seekers worldwide. Open the vault of insider tips to upgrade your career today 👉 https://blog.jujur.eu/

About the Role

<h5>Position: Customer Support</h5><h5>Location: Lisbon, Portugal </h5><h5>Employment type: Full-time (6 month contract) with possibility of extension / permanent contract</h5><hr><h5><strong style="border:0px solid rgb(238, 239, 242);font-weight:600;color:inherit;">DUTIES AND RESPONSIBILITIES:</strong></h5><ul style="border:0px solid rgb(238, 239, 242);list-style:disc;margin:1.25em 0px;padding:0px;padding-inline-start:1.625em;color:rgb(37, 37, 37);font-family:Inter;font-size:21px;font-style:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;white-space:normal;background-color:rgb(255, 255, 255);"><li style="border:0px solid rgb(238, 239, 242);margin-bottom:0.5em;margin-top:0.5em;padding-inline-start:0.375em;"><p style="border:0px solid rgb(238, 239, 242);margin:12pt 0px;line-height:1.38;">Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience.</p></li><li style="border:0px solid rgb(238, 239, 242);margin-bottom:0.5em;margin-top:0.5em;padding-inline-start:0.375em;"><p style="border:0px solid rgb(238, 239, 242);margin:12pt 0px;line-height:1.38;">Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels.</p></li><li style="border:0px solid rgb(238, 239, 242);margin-bottom:0.5em;margin-top:0.5em;padding-inline-start:0.375em;"><p style="border:0px solid rgb(238, 239, 242);margin:12pt 0px;line-height:1.38;">Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical, and product-related issues.</p></li><li style="border:0px solid rgb(238, 239, 242);margin-bottom:0.5em;margin-top:0.5em;padding-inline-start:0.375em;"><p style="border:0px solid rgb(238, 239, 242);margin:12pt 0px;line-height:1.38;">Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey.</p></li><li style="border:0px solid rgb(238, 239, 242);margin-bottom:0.5em;margin-top:0.5em;padding-inline-start:0.375em;"><p style="border:0px solid rgb(238, 239, 242);margin:12pt 0px;line-height:1.38;">Meet service level commitments across channels while driving Best in Class productivity and improving resolution times.</p></li><li style="border:0px solid rgb(238, 239, 242);margin-bottom:0.5em;margin-top:0.5em;padding-inline-start:0.375em;"><p style="border:0px solid rgb(238, 239, 242);margin:12pt 0px;line-height:1.38;">Partner with internal technical experts to educate advertisers on product features, best practices, and common issue types.</p></li></ul><h5><strong style="border:0px solid rgb(238, 239, 242);font-weight:600;color:inherit;">REQUIREMENTS:</strong></h5><ul style="border:0px solid rgb(238, 239, 242);list-style:disc;margin:1.25em 0px;padding:0px;padding-inline-start:1.625em;color:rgb(37, 37, 37);font-family:Inter;font-size:21px;font-style:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;white-space:normal;background-color:rgb(255, 255, 255);"><li style="border:0px solid rgb(238, 239, 242);margin-bottom:0.5em;margin-top:0.5em;padding-inline-start:0.375em;"><p style="border:0px solid rgb(238, 239, 242);margin:12pt 0px;line-height:1.38;">Native/fluent in <strong style="border:0px solid rgb(238, 239, 242);font-weight:600;color:inherit;">Italian</strong> both verbal and written (C2 level). Fluent in English (minimum B2 level)</p></li><li style="border:0px solid rgb(238, 239, 242);margin-bottom:0.5em;margin-top:0.5em;padding-inline-start:0.375em;"><p style="border:0px solid rgb(238, 239, 242);margin:12pt 0px;line-height:1.38;">Experience in paid campaign management is mandatory.</p></li><li style="border:0px solid rgb(238, 239, 242);margin-bottom:0.5em;margin-top:0.5em;padding-inline-start:0.375em;"><p style="border:0px solid rgb(238, 239, 242);margin:12pt 0px;line-height:1.38;">Degree in Marketing or a related field.</p></li><li style="border:0px solid rgb(238, 239, 242);margin-bottom:0.5em;margin-top:0.5em;padding-inline-start:0.375em;"><p style="border:0px solid rgb(238, 239, 242);margin:12pt 0px;line-height:1.38;">Background in Digital Marketing.</p></li><li style="border:0px solid rgb(238, 239, 242);margin-bottom:0.5em;margin-top:0.5em;padding-inline-start:0.375em;"><p style="border:0px solid rgb(238, 239, 242);margin:12pt 0px;line-height:1.38;">Experience in a Contact Centre or service environment within the Ad Tech industry.</p></li><li style="border:0px solid rgb(238, 239, 242);margin-bottom:0.5em;margin-top:0.5em;padding-inline-start:0.375em;"><p style="border:0px solid rgb(238, 239, 242);margin:12pt 0px;line-height:1.38;">Strong familiarity with social media platforms and a basic understanding of digital advertising.</p></li><li style="border:0px solid rgb(238, 239, 242);margin-bottom:0.5em;margin-top:0.5em;padding-inline-start:0.375em;"><p style="border:0px solid rgb(238, 239, 242);margin:12pt 0px;line-height:1.38;">Excellent customer service skills.</p></li><li style="border:0px solid rgb(238, 239, 242);margin-bottom:0.5em;margin-top:0.5em;padding-inline-start:0.375em;"><p style="border:0px solid rgb(238, 239, 242);margin:12pt 0px;line-height:1.38;">Ability to work effectively both independently and as part of a team.</p></li></ul><h5><strong style="border:0px solid rgb(238, 239, 242);font-weight:600;color:inherit;">BENEFITS:</strong></h5><ul style="border:0px solid rgb(238, 239, 242);list-style:disc;margin:1.25em 0px 1rem;padding:0px;padding-inline-start:1.625em;color:rgb(37, 37, 37);font-family:Inter;font-size:21px;font-style:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;white-space:normal;background-color:rgb(255, 255, 255);"><li style="border:0px solid rgb(238, 239, 242);margin-bottom:0.5em;margin-top:0.5em;padding-inline-start:0.375em;"><p style="border:0px solid rgb(238, 239, 242);margin:12pt 0px;line-height:1.38;">Working schedule: Monday - Sunday, 24/7 rotating shifts</p></li><li style="border:0px solid rgb(238, 239, 242);margin-bottom:0.5em;margin-top:0.5em;padding-inline-start:0.375em;"><p style="border:0px solid rgb(238, 239, 242);margin:12pt 0px;line-height:1.38;">Modern office in a city center with open spaces, easy to access with public transportation</p></li><li style="border:0px solid rgb(238, 239, 242);margin-bottom:0.5em;margin-top:0.5em;padding-inline-start:0.375em;"><p style="border:0px solid rgb(238, 239, 242);margin:12pt 0px;line-height:1.38;">Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace</p></li><li style="border:0px solid rgb(238, 239, 242);margin-bottom:0.5em;margin-top:0.5em;padding-inline-start:0.375em;"><p style="border:0px solid rgb(238, 239, 242);margin:12pt 0px;line-height:1.38;">Support from colleagues with coaching and mentoring opportunities</p></li><li style="border:0px solid rgb(238, 239, 242);margin-bottom:0.5em;margin-top:0.5em;padding-inline-start:0.375em;"><p style="border:0px solid rgb(238, 239, 242);margin:12pt 0px;line-height:1.38;">Health and Wellbeing initiatives</p></li><li style="border:0px solid rgb(238, 239, 242);margin-bottom:0.5em;margin-top:0.5em;padding-inline-start:0.375em;"><p style="border:0px solid rgb(238, 239, 242);margin:12pt 0px;line-height:1.38;">Monthly meal allowance and much more.</p></li></ul>

Key Skills

Customer SupportProduct TroubleshootingDigital MarketingPaid Campaign ManagementSocial Media PlatformsCustomer SatisfactionTeam CollaborationTechnical SupportCommunication SkillsProblem SolvingService Level CommitmentProduct Features EducationBest PracticesCase HandlingUser Experience Enhancement