Reception Team Member

12/15/2025

The Reception Team Member will welcome guests, foster loyalty, and prioritize guest relations. They will also handle feedback, maintain brand image, and assist with food and beverage service.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

About the Role

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Are you someone who thrives on providing exceptional guest experiences? Do you enjoy building meaningful connections with customers while maintaining a professional demeanor? Look no further – at Ibis Cardiff Gate, we have an exciting opportunity for you!

What You'll Do:

Welcome Guests
Foster Loyalty
Prioritize Guest Relations
Anticipate Needs
Handle Feedback
Maintain Brand Image
Inform Guests
Assist with Food & Beverage Service
Handle Administration

What You'll Gain:

Career Development:
Training
Employee Benefits
Dynamic Work Environment
Welcoming Team
Many more.....

Qualifications

Previous experience in a similar role or a customer-focused role required.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Key Skills

Guest RelationsCustomer ServiceCommunicationProblem SolvingTeamworkFood & Beverage ServiceAdministrationBrand Image Maintenance