Undergraduate Paid Placement Year 2026 – Contact Centre Resource Planner Intern

We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures. 

From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.

It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering. 

As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out. 

If that sounds like something you’d like to be a part of, we’d love to meet you. 

Come and work #LikeABosch at Worcester Bosch.

Join us for your placement year in summer 2026! Our internships are designed to give you an insight into what it's like to work for a world-renowned brand with a culture of support and community.

In our Contact Centre, we work with over 100 employees to ensure a good customer experience from the first point of contact. Customers will contact us through calls, emails and Live Chat throughout the year. Winter is our busiest period when we can receive up to 3000 calls a day.

We are a great community which organise a lot of events throughout the year such as volunteer days, training days, overviews within the company and externally.

In this role, you will be responsible for:

• Helping to ensure the scheduling of our resource for our phones and emails
• Analysing call data
• Real time analytics and managing day-to-day operations

This is a paid internship, giving you the chance to gain valuable experience while contributing to the smooth running of our Contact Centre.

Along with all of this, you will have the opportunity to get involved with our intern, social and eco committees as well as time to work on your own personal projects.

Interested? Upload your CV and a Cover Letter today

Please note that to be eligible for this role, you must be an undergraduate student seeking a placement year as part of your degree - if you do not meet these criteria please consider applying for other positions.

Our ideal candidate must:

• Hold or be working towards a degree and be on track to achieve at least a 2:1.
• Be detail-oriented, ensuring accuracy in forecasting, scheduling, and reporting.
• Have a strong work ethic and desire to learn and develop themselves.

Our ideal candidate should: 

• Work well independently and as part of a team, with a proactive approach to completing tasks and supporting team members.
• Have strong organisation skills, able to manage schedules and prioritise tasks in a fast-paced environment.
• Possess good communication skills, with the ability to effectively liaise between all employees.
• Demonstrate interest in data analysis or workforce planning.

Right To Work: please ensure you have a valid Right To Work in the UK status for the entirety of the placement year upon submitting an application.

Deadline for Applications: 9th January 2026

Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.

Expected Start Date: July 2026

Please note that this date is advisory and can be flexible within reason.

Contract Duration: 1 year

Working Hours:

• 39 hours per week – standard working pattern of 08:00 – 17:00 Monday to Thursday and 08:00 – 16:00 Friday with a 1-hour lunchbreak

Working with us comes with the following benefits:

• 20 days annual leave per year plus bank holidays
• Access to the Perkbox Benefits platform
• Discounts on products from across the Bosch Group
• Enhanced pension contributions
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Volunteering days
• Policy to support growing families
• Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme
• And more!