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Information Technology Intern

12/15/2025

The IT Support Intern will assist in managing Help Desk tickets and support network security by ensuring users follow protocols. Additional responsibilities include developing interpersonal skills while interacting with colleagues and vendors and managing technical documentation.

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

About The Company

Gardner-White Furniture has been in business since 1912, and as the world of retail drastically changed, we have remained family-owned and operated, and dedicated to being headquartered in Michigan. For the last century, our company has been guided by one principle – to improve lives through furniture - whether you are a customer or member of our community. This guiding principle has allowed us to stay true to our company’s values while being responsive to this evolving industry and staying dedicated to those we serve. When you shop with Gardner-White, you know that you are not just buying furniture, you are investing in the future of Michigan and Michiganders. We have 12 stores in Michigan and employ over 900 Michiganders. As we continue to grow, we wanted to let you know about some of the ways in which every single one of us in the Gardner-White family remains committed to our customers and community.

About the Role

Description

About Us:

Gardner White is a forward-thinking company committed to leveraging technology to enhance our services and operations. We foster a collaborative environment where innovation and excellence are key drivers of our success.

Summary:

We are seeking a technically skilled and problem-solving oriented college student for the position of IT Support Intern. As an IT Support Intern, you will be the first point of contact for IT-related queries at the user level, ensuring timely responses and the optimal running of all systems.

Job Responsibilities:

Assist in managing Help Desk tickets efficiently.
Develop effective interpersonal skills while interacting with colleagues and vendors.
Support network security by ensuring users follow protocols.
Assist in managing technical documentation.
Perform other duties as assigned.

Requirements

Qualifications needed to perform this position:

Currently pursuing a Bachelor's degree in Computer Science or a related field.
Basic knowledge of computer networks and system maintenance.
Familiarity with Active Directory, PowerShell, Microsoft Office, ERP systems, and Windows Server is a plus.
Proficiency in Microsoft 365 (Excel, Outlook, Word, etc.).
Excellent written and verbal communication skills.
Detail-oriented with the ability to keep detailed notes on tickets.
Proficient in the use of Windows and Macintosh operating systems.

Work Environment:

This internship operates in a professional office, retail, and warehouse environment. Daily use of computers, phones, photocopiers, and other electronic devices is expected.

Physical Demands:

Sitting, climbing, balancing, stooping, kneeling, and sometimes crawling.
Frequently lifting up to 10 lbs. and occasionally up to 25 lbs.

Position Type/Expected Hours of Work:

This is a full-time internship position with flexible hours to accommodate class schedules, typically Monday through Friday. For students with weekday commitments, there are also opportunities to work on weekends and holidays if needed.

Key Skills

Computer ScienceProblem SolvingHelp Desk ManagementInterpersonal SkillsNetwork SecurityTechnical DocumentationActive DirectoryPowerShellMicrosoft OfficeERP SystemsWindows ServerMicrosoft 365Written CommunicationVerbal CommunicationDetail OrientedWindows Operating SystemMacintosh Operating System