Housekeeping Manager

Description

Essential Purpose: To manage, train, and assist the housekeeping staff and operations to ensure the cleanliness, safety, and aesthetic appeal of the hotel. To enforce all hotel standards and ensure optimum service to our guests.

Essential Duties: 

• To hire, train, schedule, support, review, discipline, and terminate employees directly accountable to his/her position and to maintain highest possible levels of employee morale and department productivity.
• To develop and ensure efficient routine and emergency departmental procedures for the Housekeeping Department.
• To organize and execute special projects, as assigned by the Housekeeping Manager, meeting pre-determined goals for quality and completion.
• To develop, motivate, and inspire the housekeeping staff.
• To conduct routine inspections and walk-throughs of all assigned areas.
• To conduct a morning meeting with the entire housekeeping staff to ensure all important information is communicated to the staff.
• To accept personal responsibility for the satisfactory condition of all VIP rooms prior to occupancy, including special attention provided for repeat guests.
• To ensure that affected operating departments have accurate information regarding rooms, status, condition, and maintenance needs.
• To inspect, on a daily basis, Guest Rooms, and Public Areas, to ensure all Hotel and Departmental standards for cleanliness are being met on a consistent basis.   
• To assist with conducting a morning meeting with the entire housekeeping staff to ensure all important information is communicated to the staff. 
• To provide consistent and effective training and feedback for all line staff to meet the standards of the Housekeeping Department and Temecula Creek Inn. To follow-up with employees regarding training and to recommend training to Lead Housekeeping Supervisor based upon continuous evaluation.
• To ensure that affected operating departments have accurate information regarding rooms, condition, and maintenance needs. 
• To continuously monitor and control departmental expenditures to ensure meeting operational standards while maintaining the annual budget.
• To participate in Temecula Creek Inn's hotel functions, as directed.
• To be able to Jump into any Housekeeping Position and assist as needed. 
• To ensure that all housekeeping employees are trained in and comply with Temecula Creek Inn’s Standards. 
• To properly document Personnel/Payroll transactions, as directed, for processing in the Human Resources office.
• To forecast room occupancy and prepare the schedule accordingly.
• To control and watch labor to stay in line with budget.
• To establish and control inventory of departmental materials, including guest amenities, linen, and administrative and cleaning supplies.
• To coordinate with the Maintenance Department to ensure the timely and professional completion of maintenance and repair work in guest rooms and public areas.
• To update all major vendor supplies needed for departmental operations annually.
• To prepare the annual departmental budget, according to the specifications set forth by the Director of Accounting
• To continuously monitor and control departmental expenses to ensure meeting operational standards while maintaining the annual budget.
• To act as purchasing agent, in matters relating to upgrades and renovations to rooms.
• To ensure that all housekeeping employees are trained in and comply with the Bloodborne Pathogens Plan.
• To participate in Temecula Creek Inn's hotel functions, as directed.
• To promote & comply with all policies and procedures of Temecula Creek Inn
• To immediately report all suspicious occurrences and hazardous conditions. 
• To ensure proper handling, storage, and labeling of all hazardous chemicals used by housekeeping employees, in accordance with state and federal regulations.
• To maintain the cleanliness and safety of work areas at all times. 
• To practice safe work habits at all times, to avoid injury to self and others. 
• To ensure safe work practices of all housekeeping staff, including compliance with company and departmental safety rules and regulations and the proper use and handling of all relevant equipment.
• To ensure departmental safety training for all new housekeeping employees before they begin to work. 
• To conduct regular departmental operations meetings, including monthly safety meetings.
• To attend all mandatory meetings, as directed. 
• To perform other tasks, including cross-training, as directed.

Requirements

Knowledge + Education: Bachelor's degree in Business Management or related field, or equivalent experience, required. English fluency is required. Spanish language ability helpful. Must have a minimum od two years’ experience in a similar position, Bloodborne Pathogen Standard, SB198, local Department of Health regulations, and relevant current laws governing the handling of hazardous substances. Requires knowledge of current state and federal safety regulations. Experience in hotel industry accounting procedures, and labor and supply controls. Word or comparable computer proficiency preferred. 

Skills: Demonstrated ability to train staff and ensure 4 Diamond Resort customer service. Strong written and verbal communication skills. Organized and efficient. Good team player. Detail oriented. Highly self-motivated. Ability to effectively manage staff to maintain a high level of efficiency and productivity. Ability to work well under pressure.

Physical Demands: Stands, walk approximately 60% of shift. Sits at desk or in meetings approximately 40% of shift. Frequently required to move objects weighing up to 30 lbs. over moderate distances. Bends, stoops, reaches, pushes, and pulls to perform routine job tasks, including personally inspecting guest rooms daily. Uses personal computer approximately 25% of shift. Must be flexible to work long, sometimes irregular hours. Frequent use of stairs, daily.

Temecula Creek Inn is an Equal Opportunity Employer M/F/V/D