Customer Service Representative (CSR)

Description

Job Type – Full Time

FLSA - Non-exempt

Location: Tacoma, WA (in-person)

Pay rate: $20.00 - $23.00 per hour

Summary:

The Customer Service Representative plays a crucial role in facilitating the smooth transportation of goods and fostering positive relationships with customers by providing reliable support and assistance throughout the shipping process.

Requirements

Job Duties and Responsibilities:

• Coordinate freight for inbound/outbound shipments, provide shipping quotes, confirm details with accuracy, arranging pickups/deliveries
• Shipment Tracking: Providing real-time updates on the status and location of shipments to customers, ensuring transparency and peace of mind.
• Issue Resolution: Handling any issues or discrepancies that may arise during transit, such as delays, damages, or missing items, and working to find satisfactory resolutions.
• Documentation: Assisting with the preparation and processing of shipping documents
• Data Entry: Input entry of shipments into current billing system
• Maintain clear and effective communication with customers, carriers, and internal teams to ensure smooth coordination
• Customer Support: Offering assistance and guidance to customers regarding shipping options, packaging requirements, transit times, and any other related inquiries.
• Manage/oversee assigned customer account(s)
• Create and coordinate bookings with truckers and carriers
• Other tasks as assigned

Skills and Qualifications:

• Freight experience is a plus!
• Proficient in Microsoft Office Suite or related software.
• Ability to utilize and operate internal company systems
• Excellent communication and interpersonal skills
• High level of composure and good stress management
• Ability to multitask with different, and sometimes conflicting events
• Basic math, written and oral communications skills
• Maintains regular and predictable attendance required.
• Must comply with the company’s drug and alcohol testing requirements

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift to 15 pounds at times
• Use of general office equipment: fax/scan/copy/printer machines

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.