STEPS Community Navigator

Description

Reports To: Program Manager 

Nonexempt position:  This role is grant-funded as a full-time, one-year position, with continued employment contingent upon the receipt of grant funding.

SUMMARY 

In collaboration with UACDC’s STEPS Program, the Navigator coordinates the development and application of participant’s individualized goal plan (IGP); manages service system delivery for the participant and their household members; maximizes the involvement of all persons in the implementation of plans. This position facilitates the integration, coordination, and implementation of wraparound services using the logistical techniques of Person-Centered Programming and Planning. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Provide case management and care coordination services based on the person-centered model for a specific number of families and children/youth. 
• Perform need and risk assessments, evaluate and analyze individual goal plans. 
• Utilize system of care values in facilitating wrap-around meetings, empowering families and youth to be full participants in the process. 
• Engage families, formal supports, and informal supports in the coordination and facilitation of wraparound meetings and services. 
• Provide individualized support when needed (identify need, plan intervention, and implement intervention). 
• Administer necessary paperwork and data collection practices for documentation and measurement of program outcome goals. 
• Work collaboratively with the team and across departments to provide seamless service delivery for children/youth and families. 
• Foster a team climate that respects the culture, diversity, values, and preferences of the children/youth, families, and communities served. 
• Maintain accurate records on participants, families served, and the program's progress. 
• Participate and complete training on Systems of Care practice and other relevant training as determined in consultation with the STEPS Program Manager or Director of Programs, and requirements of funders. 
• Develop a deep knowledge of community resources. 
• Participate in community outreach events as needed (may work evenings during the week or weekends)
• Prepares reports and records on program activities, progress, status, or other special reporting for management or external agencies. 
• Follow multiple grant guidelines for program analysis. 
• Operate within budget guidelines. 
• Other duties as assigned.

ACCOUNTABILITY  

 Customer Service, Recordkeeping, Financial Coaching, Technology, and Systems  

SUPERVISORY RESPONSIBILITIES 

No supervisory responsibilities. 

COMPETENCIES 

To perform the job successfully, an individual should demonstrate the following competencies: 

• Motivation & Initiative Sub competencies: Ethical, Professional, and Persuasive: Shows commitment to the company and employees; Assertive takes a lead role; Creates new idea; Exhibits self-confidence; is achievement oriented; Ability to be persuasive & is an effective negotiator. 
• Administrative Skills Sub competencies: Detail Orientation, Planning & Organizing: Possesses ability to organize, plan, and follow-through on multiple tasks, recognizes and attends to important details with accuracy and efficiency, effectively prioritizes work, establishes clear goals, tasks, and plans, anticipates potential problems & analyzes alternative solutions 
• Interpersonal style Sub competencies: Interpersonal Skills, Communication, and Teamwork. Relates to people in an open, honest, and sincere manner. Treats people with respect. Develops effective working relationships, is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with supervisor, co-workers, and direct reports 
• Self-Management Sub competencies: Adaptability, Reliable, Dependable, Self Sufficient, and Composure: Adapts readily to changes. Works effectively under stress. Needs minimal supervision; is comfortable working in a fast-paced environment. Is reliable, dependable and results oriented Maintains productivity & composure under pressure. Views problems as opportunities to create new solutions. 
• Thinking & Problem-Solving Sub competencies: Problem Solving; Judgment & Decision Making. Diagnoses problems efficiently. Gathers sufficient input before making decision or plans. Makes timely decisions. Quickly determines source of problem. Identifies information needed to solve problem. Analyzes alternative solutions.
• Customer Focus / Orientation Sub competencies: Customer Orientation Sensitive & responsive to internal and external customer needs; demonstrates skills in customer service and satisfaction, maintains a positive attitude, willing to listen to customer problems & seeks solutions; stays in tune with changing needs of customers. 

Requirements

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to engage individuals with disabilities to perform the essential functions. 

EDUCATION AND/OR EXPERIENCE 

Bachelor’s Degree in Human Services, Psychology, Sociology, or related field, and at least two years of relevant work experience. Experience in person–centered programming and planning is a plus and can be used in lieu of education. Excellent deductive reasoning skills, the ability to communicate effectively verbally and/or in writing, and have knowledge of, and the ability to implement case management principles and wraparound approaches to care coordination. Excellent technology skills, including MS Office applications.

LANGUAGE SKILLS 

Ability to read, write, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints.  Ability to effectively communicate in English, Spanish proficiency preferred.  

MATHEMATICAL SKILLS  

Ability to apply concepts, analyze numbers and navigate general calculations. 

REASONING ABILITY  

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables. 

COMPUTER SKILLS  

To perform this job successfully, an individual should have a general knowledge of computers and security measures and specific knowledge of database software; internet software; training software; online forms protocol; and internet navigation. Proficient in Microsoft Office Suite and Outlook. 

CERTIFICATION, LICENSES, REGISTRATIONS

· CPR (Cardiopulmonary Resuscitation)  

· First Aid Training  

· AED (Automated External Defibrillator) 

OTHER QUALIFICATIONS

· Ability to establish and sustain effective working relationships with a team, as well as external agencies and partners when required. 

· Excellent verbal and writing skills.  

· Excellent organizational and time management skills, as well as the ability to work independently. 

· Skills in coordinating activities, evaluating data and establishing priorities. 

· Must have reliable transportation and willingness to travel locally

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 60 pounds. 

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. 

Disclaimer: Job descriptions are not meant to be all-inclusive, and the job itself is subject to change. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.