Director of People & Operations

Description

The Director of People & Operations is responsible for overseeing the organization’s Human Resources, administrative operations, including facilities management, and organizational systems. This role ensures the organization has the people, systems, and processes needed to operate effectively, scale sustainably, and support a healthy, inclusive, and high-performing workplace. The Director manages a team of six and partners closely with the Executive Director and Leadership Team to strengthen leadership capability, build successor readiness, and enable executive capacity for strategic priorities.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Human Resources

• Lead organizational people strategy aligned with mission, values, and long-term growth plans 
• Develop and implement HR initiatives and policies that promote a healthy, diverse, and inclusive work environment.
• Oversee HR operations including employee relations, performance management, payroll coordination, benefits administration, and workers’ compensation.
• Lead, review and update HR policies and procedures, including hiring, compensation, benefits, and performance management in accordance with applicable federal/state laws.
• Develop leadership and manager capability across the organization, strengthening accountability and succession readiness.
• Partner with leaders to support hiring, onboarding, development, and retention.
• Serve as a trusted advisor to managers on employee relations, performance, and organizational effectiveness.

Administrative Leadership

• Oversee and support staff responsible for HR administration and office operations, including recruitment coordination, employee record management, benefits support, payroll coordination, and day-to-day office operations.
• Manage and improve administrative processes to ensure organizational efficiency and compliance.
• Serve as the primary point of contact for contracts, vendor relationships, and administrative policies.
• Oversee organizational compliance, risk management, and employment-related legal requirements.
• Maintain and build trusted relationships with internal teams and external partners.

Facilities and Operations

• Oversee facilities team for all office locations, including security and maintenance.
• Lead cross-functional teams along with organizational leadership to establish long-term business goals and operational plans. 
• Oversee technology strategy and resources to ensure smooth operations.
• Support infrastructure planning for organizational growth and multi-site operations
• Implement policies and practices that foster transparency, accountability, and a positive work environment.

Leadership & Organizational Development

• Strengthen leadership effectiveness and support learning team members through coaching, systems-building, and clarity of roles.
• Identify leadership gaps and develop emerging leaders and successors through a robust training and development strategy.
• Build organizational capacity through that enables the Executive Director and leadership team members to focus on strategy, partnerships, and external leadership.

Requirements

Minimum Qualifications (Knowledge, Skills, and Abilities)

· Bachelor’s degree in, Human Resources, Business Administration or related field; advanced degree preferred.

· 5+ years of experience in administration, HR, or organizational development

· Strong knowledge of HR practices, compliance, operations and organizational policies.

· Excellent organizational, communication, and leadership skills.

· Proficiency with office technology and HR systems.

Benefits

• Employer contribution of 70% for Medical, Dental, & Vision insurance for the employee and their children, if applicable.
• Fifteen (15) days of Paid Time Off (PTO) which accrue per pay period.
• Up to Eight (8) weeks of paid Family/Medical leave.
• Thirteen (13) paid holidays.
• 401(k) retirement plan with a match. Employees are eligible for participation after 6 months of employment. The current match is 3% of the employee’s salary.
• Long-term disability, short-term disability, and a $25,000 life insurance policy at no cost to the employee.
• Pre-tax Saving Cafeteria Plan: Healthcare Flexible Spending Account (FSA), Dependent Care Flexible Spending Account (FSA), Health Savings Account (HSA).
• Pre-tax Commuter/Transit Benefits.
• Employee Assistance Program (EAP).
• Mutual of Omaha Supplemental Insurance.
• Pro Deals: Discounts from outdoor industry vendors for outdoor professionals.

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

· Ability to sit at a desk or computer 90% of the time or greater.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.