Care Coordinator

Description

Schedule: Full-time, 40 hours per week, Monday–Friday from 7:30 a.m. – 4:00 p.m., with a 30-minute lunch break.
Some variation in hours may be required to meet client service needs, including approximately 2.5 hours on Saturdays.

Work Environment: This position is primarily office-based; however, regular work in community settings such as jails, courts, and other off-site locations is required.

Pay: $18.22-$23.70 per hour based on experience

Position Summary: The Case Manager provides comprehensive services to participants enrolled in the Merrimack County Drug Court Program. As an active member of a multidisciplinary team, the Case Manager works closely with the Drug Court Coordinator, Drug Court Judge, treatment providers, and other stakeholders to support participant success and compliance with program requirements.

Essential Duties and Responsibilities:

• Provide comprehensive clinical case management services, including intake and benefit assessments, goal setting, long-term care planning, weekly case planning, program monitoring, money management, participant education, advocacy, and referrals.
• Screen offenders at the jail for program eligibility.
• Conduct orientation meetings with new participants, reviewing program contracts, rules, and expectations.
• Collect and supervise urine samples for drug and alcohol screening.
• Maintain regular contact with participants to support attendance at interviews, treatment, and program requirements.
• Establish treatment schedules and routines with participants; arrange transportation and provide escort services as needed.
• Communicate participant progress through weekly interdisciplinary meetings, treatment team meetings, and courtroom testimony as required.
• Connect participants with community resources and assist in pursuing the most appropriate services.
• Assist participants with job training, employment searches, and coordination with local employers.
• Support participants with public assistance applications, financial education, and housing procurement.
• Develop case management plans addressing medical, mental health, and dental needs, and support access to services.
• Prepare participants for discharge by coordinating discharge and post-discharge plans.
• Document all participant-related activities daily in the agency’s electronic medical record (EMR) or other systems.
• Participate in staff meetings, trainings, supervision, and support the development of a high-functioning court team.
• Compile data and reports as requested.
   

Essential Competencies:

• Strong communication skills 
• Critical thinking and problem-solving abilities
• Ethical practice
• Ability to work independently and collaboratively as part of a team

Requirements

 Education and Experience Requirements:

• Bachelor’s degree in Psychology, Social Work, Rehabilitation, Criminal Justice, or Human Services preferred
• Two (2) years of relevant work experience preferred
• Twelve (12) hours of continuing education in substance abuse and criminal justice issues, or willingness to pursue training, required
• Current CRSW certification or willingness to obtain certification required
• Valid driver’s license, access to a personal vehicle, and auto insurance (or reasonable alternative) required
• Excellent communication, time management, organizational, and problem-solving skills required
• Experience working with diverse populations preferred
• Knowledge of National Drug Court Best Practices or willingness to learn and apply them required
• Familiarity with Alcoholics Anonymous (AA), 12-step philosophy, and non-traditional self-help programs preferred
• Knowledge of Evidence-Based Practices (EBP), Addiction Severity Index (ASI), and other assessments preferred
   

Knowledge, Skills, and Abilities:

• Ability to read, write, and communicate fluently in English
• Strong written, verbal, and computer skills
• Excellent customer service and public-facing communication skills
• Ability to maintain confidentiality and handle sensitive information appropriately
• Cultural competence and ability to work respectfully with diverse populations
• Ability to prioritize tasks, manage time effectively, and meet deadlines
• Ability to work under stress, handle frequent interruptions, and respond to unexpected situations
• Sound judgment and decision-making skills within standard practice guidelines
• Ability to maintain professional, cooperative relationships with colleagues and partners
• Adherence to agency quality assurance and documentation standards

Physical Demands:

• Regular use of hands and arms to handle objects, tools, or controls
• Frequent standing, talking, and hearing
• Ability to maintain regular and punctual attendance in accordance with ADA, FMLA, and applicable regulations
   

Travel:

• Regular travel to jails and courthouses (weekly or biweekly)
• Travel for trainings and conferences as required