Consumer Lending Production Manager

Description

We are hiring a Consumer Lending Underwriting Manager who will lead the Consumer Loan Consultant team to ensure exceptional Member service and achievement of lending goals. 

This role is responsible for team training, development, motivation, communication, delegation, and discipline, while resolving loan-related issues and escalations. The manager supports Consumer Lending leadership in implementing loan services, ensures monthly loan and ancillary production targets, service standards, and KPIs are met or exceeded, and provides accurate production reporting to credit union management. 

Business Hours:  Monday to Friday, 9:00AM - 6:00PM

*Based upon business needs, our positions may require working flexible hours, including weekends.
 

This position is based in Anaheim Hills CA with the opportunity to work on a hybrid-remote schedule which consists of 2 days in-office and 3 days working remote from home.

Why Work at CU SoCal?

CU SoCal is one of the fastest growing credit unions and is more than just a place to work. It’s a place where people come before profit, a place where you can build a career that’s more than a job, and where the work you do has meaning and purpose. We offer competitive pay, great health benefits and a culture like no other!

CU SoCal is a Gallup Exceptional Workplace Award Recipient

In 2025, Credit Union of Southern California (CU SoCal) was once again honored with the Gallup Exceptional Workplace Award, marking our second consecutive win and ranking us among the top workplaces worldwide for outstanding employee engagement!

The CU SoCal culture fosters Building Better Lives for our Members, personal development, open communication, and genuine care for each other. We prioritize C.A.R.E. 4: professional competence, positive attitude, relationship building, and eager service to others. If you're passionate about making a difference and want to be part of a dynamic team, explore CU SoCal career opportunities today!

Requirements

Minimum Qualifications

• High school diploma or equivalent.
• 5+ years in Consumer Lending or financial services.
• 2+ years in a supervisory or management role with proven leadership success.

Driving and Insurance Coverage Requirements

This role requires driving and must meet and maintain the following requirements:

• Hold a valid CA state driver’s license in good standing that is not actively suspended, revoked, or restricted.
• Have reliable personal transportation. Use of any means of public transportation or ridesharing services will not satisfy this requirement.
• Must maintain state liability auto insurance coverage with a minimum of 30/60/15 limits on the vehicle that will be used for work.
• Maintain a clean Motor Vehicle Record (MVR).

Preferred Qualifications

• Associate’s degree or equivalent.

Skills and Abilities

• Proficient in all applicable MS 365 Office programs (i.e., Word, Excel, Outlook, Teams, etc.)
• Possesses in-depth knowledge of consumer loan products, policies, and applicable regulations.
• Demonstrates the ability to motivate, coach, counsel, and train team members to achieve performance goals.
• Effectively manages multiple priorities while meeting production targets and deadlines.
• Applies strong analytical and problem-solving skills with a high level of accuracy and attention to detail.
• Produces documents, spreadsheets, and databases using Windows-based software with proficiency and accuracy.
• Communicates clearly and professionally, both in written and verbal formats.
• Consistently delivers high-quality Member service that reflects organizational standards and values.
• Proficient in core banking and loan origination systems.

Essential Duties and Responsibilities

• Serve as a role model for Credit Union of Southern California leaders and staff by setting the example in managing for expected results.
• Monitor loan production, ancillary product sales, service standards, and KPIs to ensure all targets are consistently met or exceeded, with a strong focus on driving sales achievements beyond established goals.
• Prepare, analyze, and deliver accurate production reports to the credit union team and leadership, providing actionable insights into performance and identifying opportunities for improvement.
• Resolve loan-related issues and escalations promptly, delivering effective solutions that maintain Member satisfaction and trust.
• Review and streamline sales processes to improve efficiency, accuracy, and service quality, while developing and maintaining procedures that ensure consistency and compliance within the Consumer Lending Department.
• Partner with Consumer Lending leadership and other departments to design and implement strategies that strengthen Consumer loan services, elevate the Member experience, and drive sales performance.
• Review and analyze loan applications for accurate ratios, fraud screening, credit depth, pay history, and other information to ensure quality and regulatory compliance.
• Maintain current knowledge of lending regulations and recommend changes as needed to ensure ongoing compliance.
• Oversee hiring, training, counseling, motivating, and disciplining of staff; establish individual goals aligned with CU SoCal’s strategic plan; and track, monitor, and coach for performance.
• Oversee the phone system, ancillary products, and other Consumer Sales and lending tools to ensure optimal functionality, efficiency, and support for both staff and Member service needs.
• Conduct individual performance reviews, hold monthly one-on-one meetings, and drive continuous improvement across the team.
• Maintain thorough due diligence practices for all vendor relationships and work closely with the AVP of Consumer Lending to ensure strong internal controls are established, monitored, and consistently upheld.
• Foster team engagement by encouraging a positive work culture that reflects the organization’s brand, mission, and core values.
• Complete understanding and active application the C.A.R.E. 4 Guide expectations and the Brand Communications Standards Accountability Philosophy.
• Must be able and available to work a “hybrid” schedule, per business operations requirement, as needed.
• Additional duties and responsibilities, as assigned. 

Base Pay + Commission Structure: $70,304 per year + commission through a performance-driven plan. Most earnings in this role are commission-based. Full plan details will be shared during the interview process. 

CU SoCal is an equal opportunity employer. All decisions are based only on the individual’s qualifications/ability to perform the work. The above statements are intended to describe the essential functions, nature and level or work to be performed as of the document preparation date; they are not intended to be an exhaustive list of all duties and responsibilities. CU SoCal reserves the right to modify this job description at any time, without notice.

We foster an environment and culture where ideas and decisions from all people help us grow, innovate, and fulfill our mission of Building Better Lives.