Patient Access Representative

Description

Southeastern Cardiology Associates, Southeastern Gastroenterology Associates, and SBD Medical Solutions strive to deliver the best care possible through a team approach. From check-in to check-out, each employee participates in delivering the highest quality of care and attention in the Southeast. Our commitment to our patients is that we will treat them like family. 

We are compassionate and considerate. We are passionate about advancements in technology and patient care. We are educators and good listeners. We believe that qualified specialty care is not hard to find. However, we think that embedding a world-class group of specialists within a team that is committed to treating the patient and their loved ones is what truly sets us apart. Our job is not done when the condition is diagnosed and treated appropriately. We consider the mission accomplished when we have treated the problem and our team has communicated effectively with the patient and their loved ones. Above all, we are here to serve our patients and their families. Our team of specialized physicians, mid-levels, nurses, technicians, and staff are committed to providing the highest level of service – this team approach truly sets us apart. 

Responsibilities 

• Answers incoming calls promptly with kindness and understanding  
• Completes EMR specific administrative duties, including but not limited to communicating with all departments to fulfill scheduling needs and report patient medical complaints to clinical staff members according to organization policies and guidelines 
• Receive consults from hospitals and report them to the appropriate provider promptly and accurately  
• Scans Demographics into EMR and update patient charts accordingly  
• Handles Dismissal Letters per policy (certified mail) 
• Check and follow up on voicemails three times a day 
• Demonstrate basic knowledge of insurance 
• Other duties as assigned 

Requirements

Education and Qualifications 

• High School Graduate or GED 

Corporate Culture Expectations
Demonstrates the office Corporate Culture at all times with colleagues, providers, outside offices/vendors, patients, and patient family members. Consistently portrays a positive attitude; excels in individual role while creating a culture of teamwork and cooperation; puts the patient/family first and regularly seek opportunities for self-improvement as well as operational improvement.  

Core Competencies  
Approachability, Compassion, Customer Focus, Dealing with Ambiguity, Decision Quality, Ethics & Values, Integrity & Trust, Motivating Others, Peer Relationships, Drive for Results, Listening  

Functional Competencies 

Communication, Listening, Organizing, Priority, Technical Learning, Time Management, Understanding Others