Receptionist

Description

Job Summary

The Receptionist at Vista Title & Escrow is the first point of contact for clients, guests, and team members—serving as a key ambassador of our commitment to an unparalleled customer experience. This role requires a warm, polished, and professional presence both in person and over the phone. The Receptionist manages front desk operations while providing administrative support to escrow and other departments as needed.

This is a highly visible and valued entry-level role with strong opportunities for advancement, particularly into the Escrow Assistant position. The ideal candidate is personable, detail-oriented, eager to learn, and aligned with Vista’s core values of Care, Clarity, and Cultivation.

Key Responsibilities

• Greet guests and clients with professionalism, warmth, and attentiveness
• Answer, screen, and direct incoming calls using a multi-line phone system
• Maintain the reception area, lobby, conference rooms, kitchen, and common areas with cleanliness, order, and hospitality
• Sort and distribute incoming mail, packages, messages, and deliveries
• Monitor and maintain office supplies, including beverages for guests and staff
• Provide administrative and clerical support to escrow and operational staff as assigned
• Assist management with departmental administrative tasks on an as-needed basis
• Support customer service initiatives with care, responsiveness, and follow-through
• Uphold confidentiality and professionalism at all times
• Serve as a model of Vista’s brand and values through all interactions and responsibilities
• Perform other duties as assigned

Equal Employment and Nondiscrimination

At Vista Title & Escrow, we are committed to equal employment opportunities for all and cultivate a caring and professional environment that invests in every individual in a professional, meaningful, and unparalleled way. We treat each of our applicants, employees, customers, business partners, and community members with dignity and respect without regard to age, race, creed, color, national origin, ancestry, marital status, disability, history of disability, veteran status, nationality, or sex/gender.

Requirements

Required Skills & Abilities

• Genuine commitment to Vista’s mission of delivering an unparalleled client experience
• Excellent interpersonal, verbal, and written communication skills
• Strong customer service orientation with a courteous and professional demeanor
• Ability to manage multiple tasks, interruptions, and priorities with calm efficiency
• Proactive and self-motivated with strong attention to detail
• Basic knowledge of title and escrow processes (preferred, not required)
• Comfortable navigating Microsoft Office 365 and cloud-based software
• Proficiency using multi-line phone systems and common office equipment
• Professional appearance and conduct appropriate to a business-casual environment
• Receptive to feedback and interested in career growth within the organization

Education & Experience

• High school diploma or equivalent required
• Minimum 2 years of experience in customer service, administrative support, or front office roles preferred
• Demonstrated interest in ongoing professional development and growth

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift up to 15 pounds occasionally
• Ability to move around the office and assist with hospitality tasks

Company Core Values

At Vista Title & Escrow, our team members are expected to reflect our core values in all internal and external interactions:

• Care – Invest in the success of our people, clients, and communities
• Clarity – Communicate clearly and transparently to ensure understanding and trust
• Cultivation – Nurture and develop skills, relationships, and business practices