Customer Success Manager - AI Transformation & Digital Natives

You’ll join Microsoft’s high‑performance Asia Digital Natives team — the group that accelerates the most innovative, cloud‑native, AI‑first companies across the region. This isn’t a traditional CSAM role. You’ll be embedded with one of our highest‑profile software engineering customers as they embark on a full‑enterprise modernization journey across cloud infrastructure, applications, data, security, and next‑generation GenAI solutions.

You will be the strategic orchestrator across engineering, product, partner, and executive stakeholders — the technical rhythm‑setter who ensures the customer realizes value from Microsoft’s most advanced capabilities, from Azure Confidential Computing to full‑stack AI and modern app architecture.

This role is ideal for someone who thrives at the intersection of deep technical fluency, program leadership, and AI‑driven transformation.

Your mission will include:

1. Technical Transformation Leadership

• Drive end‑to‑end execution of a full enterprise modernization, spanning cloud infrastructure, distributed systems, DevOps, security, data platforms, and AI.
• Lead multi‑initiative delivery motions leveraging Success Programs, Partner services, and engineering teams — ensuring every milestone moves from Commit → Complete on time.
• Challenge architectural decisions, ensuring solutions are reliable, resilient, secure and optimized.

2. GenAI Innovation Catalyst

• Partner closely with engineering leadership to identify, shape, and land new GenAI scenarios, including agent ecosystems, RAG architectures, safety frameworks, and production AI governance.
• Connect the customer to Microsoft’s frontier AI capabilities — from Azure OpenAI to Responsible AI tooling to AI‑optimized infrastructure.
• Help design and operationalize GenAI capability centers across the enterprise.

3. Strategic Customer Orchestration

• Act as the strategic voice of the customer — deeply understanding business priorities, competitive pressure, and technology bets.
• Engage C‑suite, product leaders, and engineering managers with clarity and confidence, ensuring alignment on success metrics and transformation outcomes.
• Drive early participation in planning cycles, building and maintaining Customer Success Plans and leading Customer Success Delivery Reviews.

4. Enterprise‑Scale Program Execution

• Oversee the customer’s full cloud consumption, usage patterns, and operational health — spotting risks, remediating blockers, and ensuring continuity.
• Lead orchestration across security, identity, DevOps, support, and product teams — ensuring a connected, high‑trust, low‑friction experience across the engagement.
• Pre‑empt issues before they escalate and drive crisis readiness and response with calm, technical authority.

5. Expansion & Growth Leadership

• Identify new opportunities for advanced Azure services, AI workloads, modernization programs, and adjacent cloud scenarios.
• Shape uncommitted milestones that unlock new solution areas.

Required/minimum qualifications

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.