SERVICE TECHNICIAN

Description

Basic Functions:

Position requires at least one (1) year or more of hands-on experience and extensive knowledge related to; troubleshooting, repair and maintenance of electrical and heating/cooling (HVAC) equipment and plumbing. Must maintain a neat, clean appearance and demonstrate polite, professional behavior.

Responsibilities:

• Provide excellent customer service
• Accessory installation and maintenance
• Perform jobs and make decisions independently
• Pool and spa equipment Service/Repairs/Installations
• Project management - ability to lead a crew while performing difficult jobs that require multiple people
• Perform accurate estimates in the field for standard parts and services
• Communicate with the customer regarding all services performed and clearly present all options for any required repairs, upgrades or other customer needs.

Planning Activities:

• Work with Inventory Department to ensure vehicles are properly stocked for jobs
• Coordinate daily job schedules with Service Manager
• Ability to manage and coordinate Special Projects
• Maintain high level of organization to ensure jobs are completed efficiently

Problem-Solving Activities:

• Ability to diagnose and repair pool equipment
• Ability to make independent decisions while acting in the best interest of the company as well as the customers

Skills:

• Basic customer service skills
• Detail oriented
• Advanced technical/mechanical skills
• Problem solving and organizational skills
• knowledge of operating, maintaining and repairing pool equipment
• Ability to clearly present all options for any required repairs, upgrades or other customer needs

Preferred:

Plumbing and electrical knowledge

Requirements

Preferred:

1. High School degree/GED
2. Technical certifications
3. Certified Pool and Spa (CPO) certification

Essential:

1. At least one year of advanced technical service, repair and maintenance experience

Physical Demands/Work Environment:

Physical Requirements/Essential Functions (ADA compliance): Please check all that apply to this position.

Activity:

(If more than 2+ hours per day)?Standing ?Sitting ?Walking ?Stooping ?Running ?Climbing ?Writing ?Filing ?Crawling ?Squatting ?Bending ?Twisting ?Balancing

Lifting to include:?Up to 10 lbs. ?11-25 lbs. ?26-60 lbs. ?61-75 lbs. ?Over 75 lbs. ?Pulling ?Pushing ?Carrying

Environmental Conditions:?Cold ?Heat ?Noisy ?Fumes ?Odors ?Mists ?Vibration ?Dust ?Wet and/or humid

Sensory:?Hearing to converse ?Hearing to use the telephone ?Tasting/smelling ?Reading distance 1-5 feet ?Talking ?Reading distance 10-30 feet

Driving:?Incidental driver ?Regular Driver

Keying:?Occasionally (2-3 weekly hours) ?Right-hand dominant ?Frequently (2-3 hours daily) ?Left-hand dominant ?Continuously (4+ hours daily)

Safety:List Specifics:

Chemical safety

Vehicle safety

Daily use of chemicals

May require working outside in extreme conditions

Miscellaneous:

1. This position will require overtime and/or weekend hours during peak/core season typically from April through October.
2. Valid Driver’s License
3. Pass a background check