FIFA Concierge

Description

At Courtyard Dallas Downtown, the FIFA Concierge will enhance the guest experience by providing personalized assistance to travelers. This position will offer expert knowledge of local attractions, dining, entertainment, transportation, and FIFA match details. When not actively supporting FIFA-related inquiries, the concierge will assist other hotel departments to ensure smooth operations. These departments could include housekeeping, F&B, Front Desk, and other departments as needed.

This position may require flexible scheduling availability.

Requirements

Job Requirements:

• Serve as the primary point of contact for guests seeking information about FIFA matches, AT&T Stadium, and related events.
• Provide recommendations for restaurants, nightlife, cultural attractions, and transportation options in Dallas.
• Maintain up-to-date knowledge of FIFA schedules, ticketing, and stadium logistics.
• Distribute informational materials and assist guests with directions and planning.
• Collaborate with hotel teams to support operations during non-peak FIFA times (e.g., front desk, guest services, events).
• Ensure a high level of hospitality and personalized service for all guests.

Job Qualifications:

• Strong knowledge of Dallas area attractions, dining, and transportation options.
• Familiarity with FIFA events and AT&T Stadium preferred; training will be provided.
• Excellent communication and interpersonal skills.
• Ability to multitask and adapt to changing guest needs.
• Previous experience in hospitality, concierge services, or customer service
• Flexible schedule to accommodate FIFA match days and hotel needs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance 
• HSA & FSA plans available! 
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking 
• Pet Insurance 
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program 
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services 
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand 
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work 
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.