Construction Industries Inside Product Support Sales Representative

Description

The Construction Industries Inside Product Support Sales Representative plays a critical role in driving our customer’s long-term success as measured by their own definition of achievement. Leveraging the full strength and resources of Wheeler Machinery Co., we approach every partnership with unwavering honesty, integrity, and a genuine commitment to results. Our mission is clear: help customers reduce owning and operating costs, maximize productivity and equipment utilization, and ensure maximum uptime. By fostering strong, collaborative relationships, we create lasting value empowering both Wheeler Machinery Co. and our customers to build a foundation of stability and success that will thrive for generations.

Duties and Responsibilities:

• Safety – Safety is always the first consideration in all aspects of our business. Promote safety by demonstrating a positive example.
• Product Knowledge – Maintain strong knowledge of the company’s products, services, and solutions. Provide guidance to customers on proper product selection, usage, and maintenance, helping to maximize their productivity and equipment utilization.
• Customer Relations – Serve as the primary point of contact for customers via phone, email, and virtual meetings. Provide timely responses to inquiries, assist with quotes, orders, and product information, ensuring a high level of customer satisfaction and support.
• CRM and Data Management – Maintain accurate and up-to-date customer records, including machine populations, service histories, and sales opportunities in the company CRM. Leverage data to identify trends, follow up on opportunities, and support account growth.
• Interpersonal Relations – Has fine social skills and uses them effectively. Has good insight into people and readily adapts to them. Communication style is warm, friendly, and sincere.
• Relations with Supervisor – Follows directions well and pays close attention to what is said. Can be depended upon to act appropriately and cover all facets of an assignment. Seeks advice when appropriate. Benefits from criticism and responds to adversity.
• Problem Solving and Decision Making – Approaches challenges with a solution focused mindset, carefully evaluating alternatives to identify the most effective course of action. Demonstrates the ability to analyze complex issues, make sound decisions, and implement solutions that deliver meaningful results.
• Sales Support – Collaborate with PSSRs, MSRs, and service teams to support customer needs, process orders, provide pricing, and ensure seamless communication between customers and internal teams. Assist in developing proposals, quotes, and financing options.
• Time Utilization – Manages time effectively, consistently meeting deadlines while handling additional demands with composure and focus. Maximizes productivity by prioritizing tasks efficiently and eliminating wasted effort to deliver high quality results on schedule.
• Continual Maintenance of Customer Machine Population - Ensures accurate and up-to-date customer machine population data within the CRM system, recognizing its critical role in daily customer interactions, strategic marketing efforts, and support program planning. Leverages OLGA to provide precise insights that drive informed decisions and maintain high dealership performance scores with Caterpillar.
• Assignments and Projects – Approaches every assignment with a positive, proactive attitude and delivers results within required timelines. Brings full energy, dedication, and collaboration to achieving corporate goals and successfully completing assigned projects.
• Budget Management and Forecasts – Supports and conforms to department budget goals. Budget requests are submitted to manager in a complete and timely manner. Controls expense levels within budgeted parameters.
• One Unified Team – Works seamlessly with all departments to achieve company-wide objectives, maintaining a clear understanding of the bigger picture and aligning efforts to support overall organizational success.
• Performance-Based Compensation - Compensation for the ISR role is directly tied to individual performance and demonstrated proficiency across the skills and competencies outlined above, ensuring a results-driven and merit-based rewards structure.

Qualifications:

• Understands and demonstrates safe working practices.
• In-depth technical knowledge and hands-on experience with Caterpillar equipment.
• 1-2 years construction industry experience.
• Demonstrates practical experience and proficiency with Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint, to efficiently manage  communications, data analysis, reporting, and presentations.
• Phone skills that promote a positive customer experience
• Ability to work well in a team environment.
• Be willing to offer suggestions and ideas      to increase department effectiveness.
• Ability to work in a stressful environment.
• Excellent time management skills.
• Excellent problem-solving skills.
• Understanding of Caterpillar warranty guidelines.
• (Preferred) Prior Sales experience.
• (Preferred) experience and clear understanding of Uptake suite of CRM software, SalesLink, Parts & Service Quoter (PSQ).

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).