Store Manager

Description

 Job Title:

Store Manager

Department:

Retail

Location:

Rocklin, CA

Job Type:

Full-Time | Exempt

Job Summary:

The Store Manager is responsible for overseeing the daily operations of a single Pet Pros location, driving sales performance, ensuring exceptional guest service, and leading all aspects of store staffing, training, and development. This role focuses on maximizing store profitability while fostering a positive, inclusive work environment rooted in Pet Pros’ mission and values.

Essential Duties and Responsibilities:

• Lead all aspects of store operations, including scheduling, inventory control, merchandising, cash handling, and store maintenance.
   
• Deliver and model exceptional guest service, ensuring each customer is greeted warmly and assisted with professionalism and care.
   
• Recruit, hire, train, and develop team members; conduct regular coaching sessions and performance evaluations.
   
• Build a strong, motivated team culture that promotes continuous learning, accountability, and recognition.
   
• Collaborate with the District Manager to create and execute plans that drive sales goals, operational excellence, and guest satisfaction.
   
• Manage payroll, labor hours, and expenses in alignment with company targets.
   
• Ensure all visual merchandising, product displays, and in-store promotions are executed in accordance with company standards.
   
• Enforce adherence to safety policies and operational procedures, including regular store safety meetings.
   
• Monitor shrinkage, conduct loss prevention measures, and maintain inventory accuracy.
   
• Provide feedback and performance guidance to staff in accordance with all policies on disciplinary action and documentation.
   
• Complete regular operational audits, store walkthroughs, and follow-ups from corporate visits.
   

Supervisory Responsibilities:

• Directly supervises all store-level team members, including Keyholders, Sales Associates, and Assistant Managers (if applicable).
   
• Responsible for employee performance management, training, coaching, scheduling, and payroll/timecard approvals.
   

Required Qualifications:

• Minimum of 2 years of retail management experience (pet industry experience preferred).
   
• Demonstrated ability to lead, coach, and develop high-performing teams.
   
• Strong customer service skills with the ability to resolve issues professionally and efficiently.
   
• Excellent communication and time management skills.
   
• Proficient with Microsoft Office and retail POS systems.
   
• Ability to work a flexible schedule, including weekends, holidays, and extended hours when needed.
   

Preferred Qualifications:

• Associate degree or higher preferred.
   
• Background in pet retail, veterinary, grooming, or animal care industries is a plus.
   
• Experience with visual merchandising and local store marketing strategies.
   

Physical Requirements:

• Frequent standing, walking, bending, and lifting throughout the day.
   
• Ability to lift and move products and animals up to and over 45 pounds.
   
• Must be comfortable working in an environment with live animals.
   
• Must be able to operate store equipment and use cleaning supplies safely.
   

Work Environment:

• Retail store environment with interaction from customers, pets, and coworkers.
   
• May involve occasional travel to other stores, meetings, or events.
   

Compensation & Benefits:

• Competitive salary based on experience
   
• Paid time off (PTO) and holidays
   
• Health, dental, and vision insurance
   
• 401(k) with employer match
   
• Employee discount on products and services

Requirements

Working Environment: This job operates in a retail environment with merchandise displays and inventory items available for purchase.

Position Type/Expected Hours of Work: This is a full-time position; days and hours of work vary. This position requires the flexibility to work within our regular store operating hours, including before and/or after hours and weekends. At times, long hours may be required. The Store Manager is expected to work varied shifts on a rotational basis to interact regularly with all team members.

Travel: Occasional travel to other stores, meetings, and events, at times before or after hours, is expected with this position.

Required Education/Experience:

1. High school diploma or GED
2. At least 5 years of experience in a retail store
3. At least 2 years in a supervisory or lead role

Preferred Education/Experience:

1. Experience specifically managing a staff of retail workers
2. Associate’s degree

Other Duties

Please note that this job description is not intended to cover or include a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time with or without notice.