Vice President, Client Services

Description

Position Overview:

Odyssey Relocation Management is seeking a strategic and inspirational Vice President, Client Services to lead our Client Relations and Solutions Teams we lead and expand our global corporate client portfolio. This high-impact role is ideal for an accomplished mobility professional who excels at building strong partnerships, elevating client experiences, and shaping best-in-class relocation programs.

As the executive sponsor for key accounts, the VP will cultivate meaningful client relationships, influence strategic program design, and ensure exceptional service quality, innovation, and performance. This leader will guide and develop a high-performing team, partner cross-functionally with Operations, Sales, Reporting, and Technology, and drive the success of Odyssey’s mobility account management strategy.

A key member of the Executive Leadership Team, the VP will play a pivotal role in advancing company initiatives and supporting continued growth. This position requires business travel, and the preferred work location is Odyssey’s Mission Viejo, CA headquarters. If you’re an entrepreneurial, relationship-driven leader energized by collaboration and customer excellence, this is an exciting opportunity to make a significant impact.

Primary Responsibilities:

• Provide visionary leadership and strategy, operational excellence, and accountability for the account management and solutions team.
• Serve as the strategic relationship owner between Odyssey and our clients, partnering cross functionally to ensure program performance, client engagement, and service excellence.
• Coach, develop, and empower high-performing teams; oversee budgeting, resource allocation, and staffing strategies to exceed client expectations.
• Build deep, consultative relationships with clients through proactive communication, insights, and partnership.
• Effectively communicate client policies and procedures. 
• Develop and execute account-specific strategies, in collaboration with Client Operations, to achieve revenue, volume, and profitability goals.
• Champion exceptional customer experience by establishing service standards, resolving issues, and driving continuous improvement.
• Analyze and evaluate client policies, recommending enhancements and customizations as needed.
• Identify and pursue cross-sell opportunities to expand client engagement and drive revenue growth.
• Interpret performance data, provide actionable insights, and create internal and client-facing reports.
• Ensure timely and accurate billing.
• Develop compelling client proposals and presentations.
• Negotiate and manage client contracts.
• Lead or participate in key client meetings, fostering collaboration and long-term partnership.
• Support clients in designing or refining international mobility program design, policies and compensation programs.
• Advocate for client needs with vendors, ensuring alignment with program philosophy and expectations.
• Collaborate with internal teams and partners to deliver seamless customer solutions.
• Follow company policies on data access, handling, and storage while ensuring compliance with relevant data privacy regulations.
• Ensure staff compliance with organization policies and standards.
• Maintain accurate records and deliver key reporting for leadership review.
• Manage special projects, including client training and industry events.
• Promote Odyssey solutions and partnership services to drive overall business growth.
• Identify evolving business needs and implement strategic plans to achieve operational and financial objectives.

Key Metrics for Success:

• Client program performance, satisfaction, and retention.
• Team leadership, engagement, and talent development.
• Service quality, cost performance, and client evaluations.
• Revenue growth, profitability, and account retention.

Compensation:

The annual base salary range for this position in California is $150,000 and above. Final compensation will be determined based on job-related skills, relevant experience, and work location.. This role may also be eligible for bonuses, commissions, benefits, and other incentives. While this salary range reflects the minimum and maximum for new hires across all U.S. locations, the final offer will be determined by multiple factors.

About Odyssey:

Odyssey Relocation Management is a leading provider of domestic and international mobility solutions for clients who desire customized partnerships. With over 30 years’ experience in quality-driven relocation management and a team of seasoned professionals, Odyssey has established a stand-alone reputation for delivering an elite level of service.

Within the complex environment of corporate relocation, Odyssey delivers a premier relocation Customer Experience by focusing our model on People, Process, and Partnership — all from a single point of accountability. This Odyssey Experience is what sets us apart from our competition and ensures that our clients receive 100% satisfaction.

Odyssey has built a loyal client base by creating customized programs that are efficient, effective and requirement specific. Clients benefit from the network of partner companies that Odyssey has built through years of professional experience. But most of all, clients appreciate the care and concern of Our People who add immeasurable value to the complicated process of relocating.

Requirements

Skills Needed For Success:

• Inspiring leadership and the ability to coach, mentor, and develop teams.
• Expertise working with global, multinational clients and designing global mobility strategies aligned with business objectives.
• Strategic thinker with strong judgment and decision-making abilities.
• Highly responsive, detail-oriented, and able to navigate competing priorities.
• Strong collaborator who thrives in a team-centric environment.
• Creative, resourceful, adaptable, and able to perform under pressure.
• Excellent written and verbal communication skills.
• Strong organizational skills and flexibility in a fast-paced environment.
• International compensation experience a plus.
• Deep commitment to superior customer service and advocacy. 

Experience Desired:

• Bachelor’s Degree or equivalent work experience.
• Minimum 10 years’ experience in a similar role managing teams within relocation customer service or operations on the service provider side or at a corporate client.
• Demonstrated analytical, process, and strategic account management skills.
• High level of accuracy and process orientation.
• Proven experience in project management and portfolio management.
• Proficiency in Microsoft Office and SAS Applications.