Full-time

VP Customer Success

12/18/2025

The VP of Customer Success will build and manage the Customer Success team, ensuring customers receive maximum value from Vetric. This includes owning onboarding, support, adoption, renewals, and expansions while developing customer health metrics and building strong relationships.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

In an AI-saturated world full of fragmented channels and junk data, Vetric empowers organizations to streamline public data collection with enterprise-grade reliability and flexibility. Our APIs and fully managed dynamic data flows adapt to even the most complex use cases, ensuring you get only the data you need, exactly how and when you need it. With real-time updates, exceptional uptime, and consistently high data quality, Vetric eliminates engineering-heavy processes - turning fragmented public information into structured, usable data with ease. For teams managing complex data operations, Vetric brings clarity and order to what was once chaos.

About the Role

Are you ready to lead the way in revolutionizing industries with cutting-edge data solutions?

At Vetric, we're not just another tech company - we’re shaping the future of data. We’re on a mission to empower businesses with the insights they need, driving digital transformation with innovative, high-impact solutions.

We’re looking for a VP CS - a unique opportunity to join a fast-growing team and play a key leading role in building lasting, high-impact partnerships.

Why Vetric?

Vetric is the secret weapon for companies across cybersecurity, digital risk protection and business intelligence. We are the industry leader: Turning messy, fragmented web data into rock-solid, structured, stable, and scalable pipelines. We get rid of the noise so our customers can move fast, stay sharp, and focus on what matters.

Position Overview

We’re hiring a VP of Customer Success to lead our post-sales organization. You will build and manage the Customer Success team, own customer relationships, and ensure every customer gets maximum value from Vetric. This is a leadership role in a technical, API-driven environment. The position requires willingness to travel internationally at least once per quarter, to destinations in Europe or the United States.

Key Responsibilities

Build and scale the Customer Success team and its processes, while supporting cross-functional teams.
Own onboarding, support, adoption, renewals, and expansions
Develop customer health metrics, playbooks, and reporting
Build strong relationships with key customers
Partner with Product and Engineering to bring the customer voice into the roadmap
Drive retention, reduce churn, and support revenue growth

Requirements

8+ years in SaaS Customer Success, including at least 5 years in VP leadership experience
Strong technical background (APIs, data platforms, or developer tools)
Track record of improving retention and customer outcomes
Excellent communication and relationship-building skills
Comfortable in a remote, fast-moving startup environment
English – native-level proficiency

We’d be lucky if you had:

Knowledge in data solution fields.
Experience working with Dev Tools products

Why Join Vetric

Join a profitable, fast-scaling startup defining the next generation of public data access.
Work in a collaborative, innovative, remote-first culture that values ownership and excellence.

Key Skills

Customer SuccessLeadershipTechnical BackgroundAPIsData PlatformsDeveloper ToolsCommunicationRelationship BuildingRetentionChurn ReductionRevenue GrowthOnboardingSupportAdoptionRenewalsExpansions