Sales Manager

Description

Sales Manager – Refractive & Cataract Counseling Teams

Locations: Houston and Austin Market
Full-Time | Leadership | Medical/Elective Healthcare

Mann Eye Institute is seeking a driven, people-focused Sales Manager to lead and elevate our Refractive and Cataract counseling teams across all locations. This role is ideal for a high performing sales leader who thrives in a metric-driven environment, excels at coaching and training, and brings a professional yet outgoing personality that builds trust and strong relationships.

If you are passionate about developing talent, improving patient experience, and driving results with a true team-first mindset, we want to meet you.

What You’ll Do

As our Sales Manager, you will be the central leader supporting counseling teams throughout Houston and Austin. You will:

• Lead day-to-day performance of all Refractive and Cataract counselors.
• Consistently travels between locations to support, develop and grow our counselors and the overall business.
• Monitor key performance metrics, including conversions and evaluation volume.
• Review and analyze weekly and monthly reports to spot trends, gaps, and opportunities at both the individual and location level, while evaluating workflow too.
• Provide hands-on training, mentoring, and refresher coaching for new and experienced counselors.
• Oversee and improve new counselor onboarding and ensure consistent training standards.
• Align counseling teams with clinical standards, marketing initiatives, and organizational messaging.
• Develop, refine, and enforce SOPs for workflows and patient communication.
• Conduct structured check-ins and performance conversations rooted in clarity and accountability.
• Partner closely with Operations, Marketing, and Physicians to maintain a cohesive patient experience.
• Deliver clear performance updates and make recommendations for targeted improvements.
• Calculate and manage monthly conversion and volume reports for all locations.

What Success Looks Like

· Improved and consistent counseling conversions across all locations.

· Standardized, exceptional patient experience in every market.

· Increased counselor confidence, skill development, and follow-through.

· Early identification and resolution of performance issues.

· Strong collaboration with cross-functional teams.

Who We’re Looking For

A highly professional, relationship oriented leader with:

• A proven track record in sales, ideally in medical or elective healthcare services.
• Extensive training and coaching experience, especially in performance-driven environments.
• A team first leadership style, someone who leads with respect and collaboration.
• Excellent communication skills with the ability to give clear, constructive, and supportive feedback.
• Strong analytical abilities and comfort working with performance data.
• An outgoing, approachable personality that builds trust with diverse teams.
• Willingness to work with counselors directly in their locations

Why Join Mann Eye Institute?

You’ll step into a vital leadership role that directly impacts patient experience, counselor success, and organizational growth. You’ll shape the future of our counseling teams and ensure they have the structure, support, and guidance needed to thrive.

If you’re a confident sales leader who loves developing people and driving results, we would love to hear from you. Apply today and help us elevate the patient experience across Mann Eye Institute.