General Manager, Warehouse Hotel & Conference Center

Description

The Hotel General Manager at the Warehouse Hotel inside the Champion Mill Conference Center is responsible for the development and management of a unique property that is an integral part of the Spooky Nook Sports complex. This role leads operational managers across all areas of the hotel in accordance with brand standards to ensure superior guest service and product quality. Responsibilities also include oversight of Food and Beverage operations for the Warehouse Hotel and Champion Mill Conference Center. 

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provide an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed. 

As a full-time team member of the Nook, you will enjoy: 

• Free family membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. 
• Affordable and comprehensive Medical, Dental, and Vision benefits 
• Competitive PTO package?? 
• Paid holidays 
• 401k program 
• 35% discount on food and beverage purchases, including the Forklift and Palate restaurant 
• 35% discount on all Nook apparel 
• Free child care (3-hour increments) 
• Discounts on academy team programs, birthday parties, personal training, event space rental, and more! 

Essential Job Functions

• Achieve budgeted revenue and profit goals in hotel and food/beverage, balancing cost with guest satisfaction while identifying ways to grow occupancy 
• Maximize revenue through inventory control 
• Oversee the property budget forecasts and review monthly profit and loss statements against budgetary goals 
• Oversee key property food and beverage departments (banquets, restaurant/bar) 
• Utilize budgets to communicate financial objectives 
• Work with the corporate Finance Team to oversee all hotel accounting functions. This includes (but is not limited to) accounts payable, accounts receivable, payroll and ordering procedures. 
• Work with Human Resources on hiring needs for the hotel, appropriate pay levels, and team member policies 
• Train team members in accordance with company standards 
• Motivate and provide direction to all team members to maximize engagement 
• Communicate all policies and procedures to entire staff. Conducts regular team meetings to provide various information including company communications, policy reviews, local property activities, goals, etc. 
• Ensure that team member related issues are resolved in a manner consistent with company policies 
• Work with other department managers to ensure proper staffing levels based on guest volume 
• Work with the necessary department to manage all sales and marketing activities of the property and meet revenue objectives 
• Supports sales and marketing activities of the property and in conjunction Spooky Nook Sports, to ensure budgeted revenues are consistently achieved 
• Ensure sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals 
• Interact with guests and other customers on a frequent basis to obtain feedback about their experience on property 
• Ensure that departments achieve or exceed guest’s service expectations 
• Ensure compliance with property legal, safety, operations, labor and service standards; conducts both routine and short notice quality assurance audits with specific departments 
• Conduct detailed walk-throughs to ensure building, public areas, kitchen and grounds are well-maintained, safe and meet or exceed guest expectations 
• All other duties as assigned 

Requirements

• An accumulation of at least 10 years of hotel experience in management, food and beverage, business development, operations, or strategic planning 
• Adequate knowledge of the food and beverage operations as it relates to the hospitality industry
• At least 5 years of experience in a senior management role with multiple direct reports 
• 21 years of age or older 
• Dependable transportation to and from work 
• Must have a valid Driver’s License 
• Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication  
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary 
• Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed 
• Authorized to work in the United States 

Preferred Qualifications

• Bachelor’s degree in Business, Finance, Entrepreneurship, Hospitality, or a related field, or equivalent experience 
• Knowledge of operations and planning for large, banquets, trade shows, corporate meetings, restaurant operations, and youth travel sports 
• Demonstrated ability to lead and inspire a team 
• Passionate about guest service and advocacy 
• Thorough knowledge of sales principles, brand, product, and service management 
• High level of interpersonal skills and ability to deal effectively with the public to serve as liaison to high profile members of the community and the tourism industry 
• Highly dependable with a history of consistent attendance and punctuality Guest-focused/service-oriented; ability to see big picture and impact on Company. 
• Supports Company mission as serves as an advocate for its products and services 
• Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor 
• Self-starting and motivated with the ability to work independently and take initiative 
• Ability to multi-task and balance multiple projects/duties at once 
• Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale 
• Integrity: Trustworthy and honest; takes accountability when appropriate 
• Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality 
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals 
• Experience communicating with individuals of diverse demographics 
• Demeanor to remain calm in tense or stressful situations 

Working Conditions

• Work environment: Semi-quiet office environment within an upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. 
• Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, sitting and standing. The team member will be frequently required to bend, reach with hands and arms, lift, push, pull, talk, hear, smell, stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. 
• Lifting requirements: The team member will occasionally be required to lift, push, pull, lower and/or move up to 30 lbs occasionally. 
• Noise Level: The noise level in this environment is typically variable. 
• Work schedule: The work schedule may fluctuate to including evenings, weekends, and holidays. 
• Travel: During preopening phase, overnight travel to Spooky Nook Sports in Manheim, PA is frequent. After Spooky Nook Sports Ohio opening, occasional overnight travel is required