Thrift Store Manager

Description

ORGANIZATION:

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.

OUR MISSION

To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency.

OUR VISION

Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing.

CULTURE VALUES:

• Kindness – Remember Kindness is Contagious!
• Connection – It’s why we’re here and what gives purpose & meaning to life!
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self-Worth – Treat people the way they can become w/True Value & Worth!
• Self-Reliance – Learn your role and take initiative!! We want “Fishermen”!

GUIDING PRINCIPLES:

• Golden Rule: To treat all people as we ourselves would wish to be treated.
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence.
• Leadership: To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness. 
• Authenticity: To do what we say we do.
• Transparency: To be open and honest in our relationships.

OUR MOTTO: It Takes All of Us to end homelessness.

PURPOSE:

The Thrift Store Manager provides supervision, oversight and management of agency’s thrift store operations to generate revenues to support agency administration & programs. The Manager manages staff and volunteers, oversees sales, donations of merchandise, promotion of the store in the community, and internal fiscal controls.

Requirements

Job Responsibilities:

1. Store Management & Merchandising

• Develop and implement written procedures for store operations, including opening, and closing the store; procedures for accepting, sorting, pricing donations; security procedures for staff and volunteers, handling of cash, and other relevant procedures as needed.
• Oversees the processing of donated items, manages the rotation of items and the disposal of donated items in a timely fashion.
• Processes include sorting, tagging, displaying and disposing of donated items, providing leadership to staff and volunteers; sets standards for merchandise and communicates same.
• Manages supply inventory and completes purchase orders as necessary.
• Experience with “point of sale,” computerized sales & inventory systems
• Contributes to the development of annual revenue projections and meets financial goals.
• Understands budget management, controls petty cash expenditures.
• Maintain and increase knowledge of resale, thrift, consignment, and retail trends through daily reading (e-mail list serves, publications) and participation in webinars, staff meetings, and periodic offsite training.

2. Staff Management

• Coordinates the supervision, evaluation, and professional development of staff under manager’s direct supervision.
• Assesses the store’s need for staff and volunteers.
• Develops schedules for paid staff and works with the volunteer coordinator to ensure the development of a daily schedule of volunteer coverage to maintain adequate personnel at the store to accomplish tasks and respond to customers.
• Trains and supervises store volunteers; helps with recruiting of volunteers.
• Provides supervision for staff as indicated on the organizational chart for the department. Supervision to include regular and ongoing monitoring of work product and work habits; performance evaluations of individual staff as required by HR; review of job descriptions as required by HR; timely reporting to HR of performance excellence or disciplinary issues.
• Maintains current knowledge of agency policies and procedures as they relate to personnel; monitor staff for adherence to policies and procedures; take corrective action as necessary to ensure staff complies.
• Conducts regularly scheduled communication with staff to provide direction, guidance and oversight to personnel.
• Consults with staff on a regular basis, addressing concerns and sharing ideas.
• Provides timely direction and written and verbal feedback to staff.
• Ensures staff is fully trained and competent to perform the elements of their job as defined by their job description.
• Ensures staff is knowledgeable of agency policies and procedures and are compliant.

3. Marketing & Promotion

• Analyzes sales and current inventory to provide projections and recommendations to retain customers and increase sales.
• Oversees the display of merchandise inside the store to enhance the appearance and appeal of the store.

4. Customer Service

• Provide service to internal and external customers according to standards and ensures staff and volunteers follow same standards.
• Promote excellence in the customer service experience for all visitors to the thrift store through staff training.

5. Financial Management

• Uses agency resources (financial and non-financial) prudently.
• Acknowledges and follows financial policies of the agency.

6. Recordkeeping and Reporting

• Report critical incident(s) immediately to Regional Director.
• Collects data necessary to meet funding requirements and statistical reports.

Qualifications and Education Requirements :

• Requires ability to sit up to 3-7 hours per day with frequent walking, standing, bending, squatting, pulling and pushing.
• Requires ability to keyboard at computer for up to 4 hours per day.
• Occasionally may be required to lift items up to 10 pounds to a height up to 6 feet and 11-25 pounds to a height of 3 feet.
• Occasionally may be required to carry items up to 30 pounds for distances up to 25 feet.

COMPENSATION

Pay range between $20 - 22/hour

Full-Time Position

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.