Customer Service Representative

Description

WTWH Media (www.wtwhmedia.com) is seeking a qualified individual for the position of Customer Service Representative (CSR). The CSR is the primary point of contact with our customers and supports our sales team daily in servicing those customers. The CSR is responsible for project managing our customers’ print and digital advertising campaigns from material collection through to approvals and final metrics reporting. Sharp attention to detail and strong communication and organizational skills are a must.

Applicants will train in person in our Cleveland office; once successfully independent, the role may be performed remotely.

Responsibilities

• Work with customers and sales reps to collect advertising materials across the entire product line and brands
• Schedule and manage all print and digital deployments, including newsletters, eblasts, custom content, etc.
• Check customer requirements and process orders, ensuring accurate information with every step
• Manage internal and external digital production communications and workflows, ensuring effective exchange of campaign information and asset deliverables between clients and the production team
• Manage resources, assignments and production schedule for each digital project
• Provide reporting on digital products to customers
• Update Salesforce for date changes to client campaigns
• Participate in weekly production meetings
• Continue to learn numerous internal and third-party systems

Requirements

• 2+ years customer service experience in an agency or media environment
• Ability to successfully manage multiple concurrent projects, solve problems, and consistently meet deadlines with minimal supervision
• Excellent customer service skills and the ability to work effectively in a high-pressure environment
• Superior attention to detail and the ability to work effectively in a high-pressure environment
• Excellent oral and written communications skills
• Self-motivated and comfortable working both independently and as a part of a team
• High-level of computer proficiency with Microsoft applications (Excel, Word, etc.)
• Knowledge of Salesforce, email marketing, online advertising and content management systems a plus

Founded in 2006, WTWH Media LLC, a ten time Inc. 5000 honoree, is an integrated B2B media company serving the electronics, design engineering, hospitality, life sciences, renewable energy, R&D, retail and robotics markets with more than 80+ websites, 12 in-person events, seven print publications and custom digital marketing services. WTWH recognizes two main drivers in the marketplace, among many others, that set the pace and tone of its businesses: media consumption has changed forever, and continues to evolve at an extremely fast pace & marketers must have increasing ROI to justify marketing investment.

We offer

· Competitive salary and remote work environment in the Cleveland metro area

· Premium medical, dental, vision and other health plans – you choose what fits your needs

· Full vested 401(k) match to help you prepare for your future

· Generous paid time off, including vacation, sick, float, bereavement, 12 office holidays and flexible working hours

· Supportive work/life balance and paid parental leave

· Dynamic, dedicated, fun and hard-working environment

· A collaborative work environment in a growing market, consistently ranked as a Top Workplace and included on the Forbes 5000 Fastest Growing Companies for 5+ years

ABOUT WTWH MEDIA

WTWH Media (www.wtwhmedia.com) is an award-winning, digital first B2B media and marketing company that connects brand marketers with targeted, hard-to-reach audiences. WTWH Media serves three core industry verticals, including (i) Engineering, (ii) Healthcare & Life Sciences, and (iii) Foodservice, Retail, and Hospitality. The company’s content is delivered through an omnichannel strategy consisting of 80+ websites, e-newsletters, sponsored content, social media management, in-person events, virtual events and webinars, podcasts, and nine brand to demand print publications. Founded in 2006, WTWH Media LLC, a multi-year Inc. 5000 honoree and repeat Best Workplace winner, is an integrated B2B media company with more than 80+ websites, 12 in-person events, seven print publications and custom digital marketing services. WTWH recognizes two main drivers in the marketplace, among many others, that set the pace and tone of its businesses: media consumption has changed forever, and continues to evolve at an extremely fast pace & marketers must have increasing ROI to justify marketing investment.