Question
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Customer Coordinator

12/19/2025

The Customer Coordinator works with homeowners after the sales process, guiding them through preconstruction meetings and assisting with construction loan approvals. They also act as an advocate for customers throughout the build process and handle warranty issues after the home is built.

Working Hours

36 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

No

About The Company
The Schumacher Homes story is all about family. It’s a story of passion and pride, keeping your promises and building a legacy. A story that all started with Paul Schumacher and a single house. In the early 1990s, Paul went into the business of buying and renovating fixer-uppers. After buying, restoring and selling a few more homes, he realized there was something far more special about designing and building homes from the ground up. Paul discovered that the true vision for Schumacher Homes was in designing and building fully custom homes the way his customers wanted them. Not close to what they wanted—exactly what they wanted, at a price and quality level no other builder was delivering. This personal passion drove Paul and his family to make a commitment to building a legacy of quality and affordability from one side of America to the other, one beautiful home, one family at a time. And they’ve never looked back, building an expert, passionate team that continues to grow the business by enabling families across America to build high-quality, affordable, completely customizable homes that are as unique and special as they are. Today, Schumacher Homes, headquartered in Canton, Ohio, is America’s largest custom homebuilder, with 26 locations and operations in 12 states across the country. Over the years, Schumacher Homes has taken the promise of an affordable, innovative, fully custom home and made it a reality for more than 20,000 families across the country. And no two of those homes are alike. Schumacher Homes has been the recipient of the National Housing Quality Award for excellence in construction standards and customer satisfaction. We are also proud to have been awarded the National Gold Winning Home of the Year and the National Gold Winning Best Digital Sales Tool/Use of Technology for our exclusive pricing system-- FrontDoor from the National Association of Home Builders.
About the Role

Description


Schumacher Homes is an award-winning company which strives to be the best on your lot custom homebuilder providing the ultimate customer experience.


36 HOUR WORK WEEK - Our employees drive our success, and we show our appreciation by committing to offering a shorter work schedule to enhance work/life balance.


Quite simply, no one builds a better home, or offers a better place to work. Apply today to join our outstanding team in Louisville (121 Huntington Ridge Drive, Louisville, KY 40223). 


Our Customer Coordinator:

· Works with our homeowners after the sales process by stepping them through their preconstruction meetings.

· Works with lenders to get homeowners construction loans approved.

· Works with warranty after the home is built.

· Becomes the advocate for our customers throughout the build process!


Benefits:

· Medical, dental, vision, life, critical illness and accident insurance

· 401K Plan + employer match

· Paid Time Off and Paid Holidays

· Homebuilding discount


WORK HARD, HAVE FUN, PRODUCE RESULTS


Requirements

  • Previous customer service experience (front facing).
  • Attention to detail is a must.
  • Ability to use standard office equipment.
  • Efficient in the use of Microsoft Office applications (Outlook, Word, Excel).

You'll be at home with Schumacher Homes, the premier on-your-lot builder! Apply today.


Key Skills
Customer ServiceAttention To DetailOffice EquipmentMicrosoft OfficeOutlookWordExcel
Categories
Customer Service & SupportConstructionSales
Benefits
MedicalDentalVisionLifeCritical IllnessAccident Insurance401K PlanPaid Time OffPaid HolidaysHomebuilding Discount
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