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IT SUPPORT SPECIALIST

12/19/2025

The IT Support Specialist will analyze, troubleshoot, and evaluate technology issues while providing quality services to end users. Responsibilities include technical support, system maintenance, installation of new systems, documentation of IT interventions, and training staff on IT solutions.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

About Us In 1949, Alamo opened its doors in El Paso with a mission to provide quality automotive accessories at an affordable price. Since then, many things have changed. El Paso/Juarez has grown into one of the largest metro areas in the Southwest and to the variety vehicle accessories has exploded. But one thing that hasn’t changed– Alamo’s commitment to give our customers the best value, products, and service for their money! UNBEATABLE SELECTION AND AVAILABILITY Most shoppers like to see an item before they agree to buy it, and that’s why Alamo has the accessory you want, in stock, right now! At Alamo, you can visit our spacious showroom and take advantage of the huge warehouse that lets you actually see the item you want, up close, before buying it! That way you know you’re getting exactly what you want, avoiding problems or disappointments later on down the road! EXPERT SALES AND ADVICE You wouldn’t buy milk at a hardware store, so why consider buying automotive accessories from anyone but the Accessory Leaders at Alamo Auto Supply? Being Accessory Leaders means we eat, sleep and breathe automotive accessories! Our people have the years of experience needed to answer your questions and offer you professional advice about the items that are available to fulfill your needs. At Alamo, we don’t handle accessories as a side business– they are ONLY business!

About the Role

Description

Alamo Auto Supply is hiring an IT Support Specialist who will be responsible for analyzing, troubleshooting, and evaluating technology issues, experience in service delivery, and End-user hardware and software Configuration troubleshooting providing quality services to the end users.

Compensation and Benefits:

Alamo offers year-round full-time hours. We offer benefits including medical, vision, dental, life, accident, disability and cancer insurance. Paid time-off is included for holidays, sick and vacation time. Profit-sharing and 401(k) matching is also offered.

Primary Roles:

Technical Support: Assisting users by troubleshooting and resolving hardware, software, and other network and system problems.
Maintenance: Regularly performing system updates and routine maintenance to ensure that devices run efficiently. This includes tasks like updating software, replacing parts, and cleaning out dust from desktops and servers.
Installation: Setting up and configuring new systems, software, and hardware components. This could mean installing new workstations for employees, setting up servers, or configuring new software applications for business use.
Documentation: Keeping records related to maintenance, updates, installations, and other IT interventions. Proper documentation is essential for diagnosing past issues and for ensuring compliance with organizational or regulatory standards.
Training: Providing guidance and training to staff on new software or hardware systems, best practices, and potential IT solutions to business problems.
Resource Management: Keeping track of IT inventory and ensuring that resources are used optimally, and that there's no wastage.

Requirements

Knowledge, Skills, and Abilities:

Excellent customer service orientation and verbal communication skills
Excellent organizational skills.
Excellent collaboration skills to work closely with other departments or teams to ensure that the IT needs of an organization are met.
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks, and mobile devices.
Experience with various desktop systems, operating systems, and diverse technical environments
Excellent problem-solving skills.
Experience working with Microsoft technologies including Windows and Office.
Ability to learn and retain new skills and concepts quickly.

Education and Experience:

Bachelor’s Degree in related field with at least two years of direct IT experience required or equivalent combination of education and experience.
Microsoft Certifications (i.e., Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Fundamentals).
CompTIA A+ certification or equivalent certification.

Key Skills

Customer ServiceVerbal CommunicationOrganizational SkillsCollaborationWindows Operating SystemsMS OfficeVPNNetwork PrintingProblem-solvingMicrosoft TechnologiesLearningTechnical SupportMaintenanceInstallationDocumentationTrainingResource Management