Collections Specialist

Description

A Collections Specialist in the transportation leasing industry is responsible for managing and recovering lease and rental payments for assets like trucks, trailers, containers, or fleet vehicles, while preserving customer relationships and protecting the lessor’s assets.

We offer a Full Benefits Package for Eligible Employees Including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA, as applicable
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

Core Responsibilities:

• Accounts receivable management: Monitor aging reports, follow up on past-due invoices, and resolve billing disputes.
• Customer outreach: Contact customers (carriers, logistics firms, owner-operators) via phone/email to secure payments and negotiate payment plans.
• Contract enforcement: Interpret lease agreements, payment terms, late fees, and default clauses.
• Risk mitigation: Identify high-risk accounts early and escalate to management, legal, 3rd Party Collections, or asset recovery teams when needed.
• Asset protection: Coordinate with the Asset Recovery Coordinator regarding repossession or return of equipment in cases of default.
• Documentation & compliance: Maintain accurate records, comply with FDCPA (where applicable), UCC, and internal policies.

Industry-Specific Knowledge:

• Transportation cycles: Understand seasonality and how market swings affect cash flow and customer’s ability to make payments.
• Equipment value & utilization: Awareness of asset condition, mileage/usage, and resale implications, where applicable.
• Multi-jurisdiction considerations: Leases and recoveries may span states or countries.

Requirements

Key Skills:

• Strong negotiation and communication skills.
• Analytical skills (aging analysis, dispute resolution, payoff calculation).
• Contract literacy.
• Professional firmness with customer empathy.

Typical Metrics:

• Days Sales Outstanding (DSO).
• Cure rates on delinquent accounts.
• Recovery percentages.
• Dispute resolution time.
• Reduction of past due balance percentage.

Required Education, and Experience, Knowledge & Skills:

• Bachelor’s or associate degree in Business Administration, Accounting, Finance, or related business or communication areas.
• Minimum of 5 years’ collections experience, preferably in leasing and transportation.
• Strong knowledge of debt collections laws and regulations, including the FDCPA.
• Strong communication skills, both written and verbal.
• Computer skills including CRM, ERP systems (Power BI, Sales Force, Excel, Google).

Any and all other duties as assigned by manager.

Job Details:

• Reports To: Operations Manager
• Shift: 1st
• Closing Date: Open until filled.

#TL