Chief Operating Officer - Center Township

Description

Join Gateway Rehab Center (GRC) in Center Township as our next Chief Operating Officer and help power operational excellence across a mission-driven system of care!

GRC’s Chief Operating Officer (COO) is the senior executive responsible for all day-to-day operational oversight across GRC’s system of care. The COO provides leadership for all Programs, including inpatient residential programs, outpatient programs, admissions/access, extended care, co-occurring programs, productivity partners, EAP services, training programs, and all other non-nursing operational programs. 

The COO ensures that Programs operate safely, consistently, and efficiently while supporting Gateway’s mission, quality expectations, and strategic objectives. The role drives improvements in operational flow, program standardization, performance, and overall client experience.

Energized by building standardized, client-centered workflows and turning strategy into measurable results, you’ll champion team performance, elevate the client experience, and help Gateway thrive.

Why Choose Gateway Rehab?

• Make an impact through Gateway’s mission “to help all  affected by addictive disease to be healthy in body, mind, and spirit.”
• Be a part of an organization that has been leading the way in addiction treatment for over 50 years.

What Is Your Role In Transforming Recovery?

 Systemwide Operational Leadership

• Provide executive oversight for all Programs outside of nursing and medical services.
• Establish standardized workflows, schedules, staffing models, and operational systems across all campuses.
• Lead operational huddles, performance reviews, and continuous improvement efforts.

Residential (Inpatient) Programs

• Oversee all operational aspects of residential Programs.
• Strengthen occupancy, program transitions, bed readiness, and overall throughput.
• Maintain safe, structured, recovery-oriented environments.
• Reduce AMA/ASA through effective operational practices.

Admissions, Access, and Outpatient Programs

• Lead all operational functions related to admissions, scheduling, access, and outpatient service delivery.
• Strengthen conversion processes and coordination between levels of care.
• Expand outpatient and telehealth program capacity while improving engagement and reducing no-show rates.
• Ensure an efficient, client-centered experience from first contact through ongoing care.

Productivity Partners, EAP, and Training Programs

• Oversee operations of employer-based programs, EAP contracts, and training initiatives.
• Ensure these programs operate efficiently, consistently, and in alignment with organizational objectives.

Coordination With Support Services

• Work closely with the Chief Administrative Officer to ensure facilities, maintenance, food services, transportation, IT, security, and capital projects fully support Program operations.
• Maintain readiness for growth, upgrades, and changing organizational needs.

Quality, Safety & Regulatory Execution

• Ensure Program operations support the highest quality, safety, and regulatory standards.
• Maintain continuous survey readiness and compliance with all regulatory bodies.
• Implement operational corrective actions when necessary.

 Workforce & Culture

• Lead, mentor, and support personnel responsible for program operations.
• Foster a culture of accountability, teamwork, professionalism, and mission alignment.
• Partner with the Chief People Officer to strengthen staffing, retention, leadership development, and onboarding.

Financial & Strategic Performance

• Collaborate with the CFO to develop and manage budgets, productivity plans, and operational efficiencies.
• Ensure Programs operate within budget and support organizational performance goals.
• Identify opportunities for operational improvement and responsible program growth 

YOUR KEY PERFORMANCE INDICATORS (KPIs)

How Will You Be Evaluated? 

• Effective operational performance across all Programs.
• Improved program flow, coordination, and client experience.
• Strengthened admissions processes and program transitions.
• Enhanced outpatient and telehealth engagement.
• Reduced program disruptions and avoidable discharges.
• High regulatory readiness and compliance.
• Strong staff stability, engagement, and leadership development.
• Achievement of organizational operational goals and initiatives.

Requirements

 What We’re Looking For From You! 

• Master’s degree required.
• MBA preferred.
• Master of Social Work (MSW) preferred.
• Extensive leadership Experience in behavioral health, healthcare operations, or related fields.
• Experience overseeing multi-site or complex operational environments.
• Demonstrated success in improving operational performance and staff engagement.
• Strong knowledge of behavioral health regulations and operational standards.
• Exceptional leadership, communication, and organizational skills.

Additional Requirements 

• Pass PA Criminal Background Check. 
• Obtain PA Child Abuse and FBI Fingerprinting Clearances. 
• Pass Drug Screen. 
• 2-Step TB Testing.

Work Conditions

• Office-based. 

GRC is an Equal Opportunity Employer committed to diversity, equity, inclusion, and belonging. We value diverse voices and lived experiences that strengthen our mission and impact.