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Loan Officer Assistant

12/19/2025

The Loan Officer Assistant will support Senior Mortgage Bankers in the origination of residential real estate loans by facilitating data processing and document analysis. They will also manage client relationships and ensure timely follow-up on critical documents.

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

No

About The Company
At Flat Branch Home Loans, we know home is more than just a place. Since 2005, we've been helping families all across the Midwest achieve homeownership. As an ESOP, or employee-owned company, with over 90 branches and licensed in 38 states, we are proud to be the #2 USDA lender in the country. We lead with honesty, kindness, and a true commitment to our borrowers, whether we are guiding a first-time buyer or supporting a seasoned homeowner. Serving the communities we live and work in is a core part of our mission. The Giving Branch, a non-profit organization for philanthropic giving, is 100% funded by the employees of Flat Branch Home Loans. The Giving Branch has given more than 5 million dollars back to the local communities. Together with our partner entities Flat Branch Insurance Services, Flat Branch Mortgage Services, Flat Branch Bank, and The Giving Branch, we offer a full network of care and support. At Flat Branch, we're more than a mortgage lender; we are your fellow community members, friends and neighbors.
About the Role

Description

Basic Description:

The Loan Officer Assistant will assist & support their Senior Mortgage Banker(s) (SMB) in the origination of residential real estate loans. This support role is critical in facilitating data processing, along with analysis of documents necessary to qualify and submit client files to the Operations Department. The candidate will be working hand in hand behind the scenes with the SMB in following protocol while offering and developing a timely & efficient workflow to maximize and prioritize every aspect of origination support activities. Attention to detail and the ability to meet deadlines for each task is imperative.


Responsibilities:

  • Support & collaborate with all of Flat Branch Operations Staff (i.e., Processing, Underwriting, Closing, Post-Closing, Shipping and Secondary).
  • Establish & implement comprehensive and marketing strategies to drive business development, build strong client relationships, and support the Senior Mortgage Banker in building strong realtor and client relationships.
  • Manage Total Expert and all of its functions (i.e., data entry, campaign facilitation, emails, phone calls, letters and anything else deemed necessary and/or appropriate). 
  • Create, implement, and manage necessary procedures to maximize team efficiency and provide tools for success (i.e., pipeline progression and workflow)
  • Gather, analyze, upload and label all necessary documentation into the Encompass e-folder.
  • Timely follow-up of critical documents from clients to facilitate a timely closing.
  • Data entry, facilitating credit pulls, running of DU/LP and GUS through our LOS 
  • Setting appointments and/or organizing business related gatherings
  • Enhance relationships with clients and strategic referral partners via marketing documents.
  • All other duties as assigned.

Requirements

Qualifications & Skills:

  • Experience with mortgage loans, required
  • Technical proficiencies with various software programs, desired
  • Extreme attention to detail
  • Excellent communication skills, verbal & written
  • Self-starter/Self-motivator
  • Ability to multi-task
  • Willingness to learn while picking things up in a timely manner simultaneously
  • Prolonged periods sitting at a desk and working on a computer
  • Occasional travel, although minimal, may be required throughout the year, as needed.
  • Attention to detail and organizational skills, must be able to juggle tasks and deadlines
  • Experience working with vendors and contractors (preferred, not required)
  • Negotiation and budgeting skills
  • Spread company culture to each location
Key Skills
Attention To DetailCommunication SkillsSelf-StarterMulti-TaskingWillingness To LearnOrganizational SkillsNegotiation SkillsBudgeting Skills
Categories
Finance & AccountingCustomer Service & SupportAdministrative
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